A framework for performance measurement in the e-business environment
Electronic Commerce Research and ApplicationsPublished 19 July 2005
Wayne G. Bremser, Q.B. Chung
Citations89
SJR quartileQ1
SJR score1.41
SNIP1.70
Generate an AI Snapshot to get a quick, structured summary of this paper.
Study Snapshot
ObjectiveStudy objective
MethodsResearch methodology
PopulationPopulation studied
Sample sizeSample sizes
OutcomesStudy outcomes here
ResultsStudy results comes here
LimitationsResearch study limitations comes here
A concise AI-generated summary of the paper will appear here once you click Generate AI Snapshot.
TL;DR
The proposed framework, designed by incorporating the balanced scorecard methodology with existing taxonomies of e-business models and the theories behind them, is intended to enable firms to develop new metrics that are needed to implement e- business strategies and tactics.
Abstract
The advent of networked economy calls for new understanding of business, and it is evidenced by the visible trend of traditional businesses either migrating to e-business or expanding to embrace electronic commerce. Constant change in the environment means continually evolving strategies, new products, new processes and new technologies to adopt. E-business metrics are needed to measure performance with the firm's strategic focus in mind, and they must go beyond the Web metrics that are discussed in the usual electronic commerce context. The basic objective of this paper is to present a framework for developing performance measurement metrics in the e-business environment. The proposed framework, designed by incorporating the balanced scorecard methodology with existing taxonomies of e-business models and the theories behind them, is intended to enable firms to develop new metrics that are needed to implement e-business strategies and tactics.
Keywords
Decision SciencesBusiness, Management and Accounting
Journal of MarketingThe Effect of a Market Orientation on Business Profitability
7,910 Citations1990John C. Narver, Stanley F. Slater
Academy of Management JournalWHAT'S IN A NAME? REPUTATION BUILDING AND CORPORATE STRATEGY.
5,160 Citations1990Charles J. Fombrun, Mark Shanley
Harvard business reviewUsing the balanced scorecard as a strategic management system
5,038 Citations1996Robert S. Kaplan, D. P. Norton
Management ScienceInformation Distortion in a Supply Chain: The Bullwhip Effect
4,690 Citations1997Hau L. Lee, Vineet Padmanabhan +1 more
Industrial and Corporate ChangeThe role of the business model in capturing value from innovation: evidence from Xerox Corporation's technology spin-off companies
4,390 Citations2002Henry Chesbrough
The intellectual roots of the concept are explored, a working definition is offered and it is shown how the Xerox Corporation arose by employing an effective business model to commercialize a technology rejected by other leading companies of the day.
Journal of MarketingThe Effect of a Market Orientation on Business Profitability
4,254 Citations1990John C. Narver, Stanley F. Slater
PubMedStrategy and the Internet.
3,283 Citations2001M E Porter
Michael Porter argues that, contrary to recent thought, the Internet is not disruptive to most existing industries and established companies, and rarely nullifies important sources of competitive advantage in an industry; it often makes them even more valuable.
Elsevier eBooksPutting the Balanced Scorecard to Work
2,186 Citations1998Robert S. Kaplan, D. P. Norton
Information Systems ResearchThe Measurement of Web-Customer Satisfaction: An Expectation and Disconfirmation Approach
1,972 Citations2002Vicki McKinney, Kanghyun Yoon +1 more
This paper separates Web site quality into information quality (IQ) and system quality (SQ), and proposes nine key constructs for Web-customer satisfaction, and indicates that the proposed metrics have a relatively high degree of validity and reliability.
The Bullwhip Effect In Supply Chains 1
1,937 Citations1997Hau L. Lee, Vineet Padmanabhan +1 more
Management ScienceQuantifying the Bullwhip Effect in a Simple Supply Chain: The Impact of Forecasting, Lead Times, and Information
1,794 Citations2000Frank Chen, Zvi Drezner +2 more
Information Systems ResearchWeb Site Usability, Design, and Performance Metrics
1,647 Citations2002Jonathan W. Palmer
This research reports on a series of three studies that develop and validate Web site usability, design and performance metrics, including download delay, navigability, site content, interactivity, and responsiveness, which suggest that Web site success is a first-order construct.
Strategy and LeadershipThe strategy-focused organization
1,452 Citations2001Robert S. Kaplan, D. P. Norton
Journal of the Association for Information SystemsCustomer Loyalty in E-Commerce
1,045 Citations2002David Gefen
It is hypothesized that customer loyalty to a specific online vendor increased with perceived better service quality both directly and through increased trust, and the data suggest that the five dimensions of service quality in SERVQUAL collapse to three with online service quality.
Information & ManagementInternet-based e-banking and consumer attitudes: an empirical study
1,036 Citations2002Ziqi Liao, Michael Tow Cheung
Regression analysis shows that the life content of products, transactions security, price, vendor quality, IT education and Internet usage significantly affect the initial willingness of Singaporeans to e-shop on the Internet.
California Management ReviewBusiness Models for Internet-Based E-Commerce: An Anatomy
932 Citations2000Brinda Mahadevan
A three-dimensional framework for defining a business model and applies it to the emerging market structure is proposed and certain factors that can guide organizations in their choice of an appropriate business model are identified.
Sloan management reviewCore IS Capabilities for Exploiting Information Technology
928 Citations1998David Feeny, Leslie P. Willcocks
To sustain their ability to exploit IT, the authors conclude, organizations must make the design of flexible IS arrangements a high-priority task and take an anticipatory rather than a reactive approach to that task.
IEEE Engineering Management ReviewThe bullwhip effect in supply chains
887 Citations2015Hau L. Lee, Vineet Padmanabhan +1 more
Medical Entomology and ZoologyDigital Capital: Harnessing the Power of Business Webs
852 Citations2000Don Tapscott, David Ticoll +1 more
Information Systems ResearchMeasuring Switching Costs and the Determinants of Customer Retention in Internet-Enabled Businesses: A Study of the Online Brokerage Industry
723 Citations2002Pei‐Yu Chen, Lorin M. Hitt
It is found that customer demographic characteristics have little effect on switching, but that systems usage measures and systems quality are associated with reduced switching, and online brokerage firms appear to have different abilities in retaining customers and have considerable control over their switching costs.
European Journal of Operational ResearchMeasuring and avoiding the bullwhip effect: A control theoretic approach
674 Citations2003Jeroen Dejonckheere, Stephen Michael Disney +2 more
It is proved that the bullwhip effect is guaranteed in the order-up-to model irrespective of the forecasting method used, and a general decision rule is introduced that avoids variance amplification and succeeds in generating smooth ordering patterns, even when demand has to be forecasted.
Medical Entomology and ZoologyThe economics of electronic commerce
664 Citations1997Andrew B. Whinston, Soon-Yong Choi +1 more
MIS QuarterlyExperiences in Strategic Information Systems Planning*
634 Citations1993Michael J. Earl
This study examines SISP experience in 27 companies and, unusually, relies on interviews not only with IS managers but also with general managers and line managers, showing that the Organizational Approach appears to be most effective.
Information Systems ResearchMeasuring Factors that Influence the Success of Internet Commerce
589 Citations2002Gholamreza Torkzadeh, Gurpreet Dhillon
The development of two instruments that together measure the factors that influence Internet commerce success are described, and evidence of reliability and discriminant, construct, and content validity is presented for the hypothesized measurement models.
Industrial Management & Data SystemsBenefits of information sharing with supply chain partnerships
575 Citations2001Dennis Z. Yu, Hong Yan +1 more
This study illustrates the benefits of supply chain partnerships based on information sharing and shows that increasing information sharing among the members in a decentralized supply chain will lead to Pareto improvement in the performance of the entire chain.
International Journal of Production EconomicsThe effect of vendor managed inventory (VMI) dynamics on the Bullwhip Effect in supply chains
526 Citations2003Stephen Michael Disney, D.R. Towill
VMI is shown to be significantly better at responding to volatile changes in demand such as those due to discounted ordering or price variations, and inventory recovery as measured by the integral of time×absolute error performance metric is substantially improved via VMI.
Management ScienceModels for Supply Chains in E-Business
481 Citations2003Jayashankar M. Swaminathan, Sridhar Tayur
This paper focuses its attention on the supply chain issues of visibility, supplier relationships, distribution and pricing, customization, and real-time decision technologies that have risen to importance with the prevalence of e-business.
European Journal of Operational ResearchThe impact of information enrichment on the Bullwhip effect in supply chains: A control engineering perspective
456 Citations2003Jeroen Dejonckheere, Stephen Michael Disney +2 more
Information & ManagementInternet-based e-shopping and consumer attitudes: an empirical study
454 Citations2001Ziqi Liao, Michael Tow Cheung
It is suggested that Internetbased B2C e-commerce can be introduced or promoted along similar dimensions in socio-geographically and technologically similar situations.
Information Systems ResearchNEBIC: A Dynamic Capabilities Theory for Assessing Net-Enablement
454 Citations2002Bradley C. Wheeler
The Net-Enabled Business Innovation Cycle (NEBIC) is proposed as an applied dynamic capabilities theory for measuring, predicting, and understanding a firm's ability to create customer value through the business use of digital networks.
European Journal of Information SystemsStrategic information systems planning: myths, reality and guidelines for successful implementation
450 Citations1991Robert D. Galliers
Evidence is presented to suggest that, so far, identification and successful implementation of strategic information systems has arisen as often as not from happy circumstance rather than as a result of a process of strategy formulation.
Management ScienceInformation Distortion in a Supply Chain
425 Citations1997L LeeHau, PadmanabhanV. +1 more
Information & ManagementFactors influencing corporate web site adoption: a time-based assessment
417 Citations2001Robert C. Beatty, J. P. Shim +1 more
Findings reveal significant differences in the reasons that these firms decided to adopt Web technology depending on when the firm made the adoption decision; early adopters placed more emphasis on perceived benefits and compatibility of the Web with existing technology and organizational norms than did later adopters.
Academy of Management ReviewOrganizational Effectiveness: A Multiple-Constituency Approach
382 Citations1980Terry Connolly, Edward J. Conlon +1 more
PubMedBeyond the exchange--the future of B2B.
338 Citations2000Richard M. Wise, David Morrison
It is argued that changes in the financial services industry over the past two decades provide important clues about how B2B e-commerce will evolve, and that traditional skills in such areas as product development, manufacturing, and marketing may become relatively less important.
Information & ManagementAn exploratory study to identify the critical factors affecting the decision to establish Internet-based interorganizational information systems
319 Citations2003Khalid S. Soliman, Brian D. Janz
The study showed that IBIS and EDI are similar in terms of the significant effect of factors such as pressure from trading partner, pressure from competition, establishing cost, top management support, and trust on the adoption decision, however, the results show that there are differences between IBISand EDI in termsof establishing costs, scalability, and complexity.
Administrative Science QuarterlyA Multiple-Constituency Model of Effectiveness: An Empirical Examination at the Human Resource Subunit Level
302 Citations1990Anne S. Tsui
Supply Chain Management An International JournalMeasuring the bullwhip effect in the supply chain
300 Citations2000Jan C. Fransoo, Marc Wouters
Information Systems ResearchResearch Commentary: Transformational Issues in Researching IS and Net-Enabled Organizations
280 Citations2001Detmar W. Straub, Richard T. Watson
The article examines the two primary dyadic net-enabled relationships in the marketplace: B2C and B2B, and considers issues that extend beyond these two relationships.
International Journal of Production EconomicsThe impact of forecasting methods on the bullwhip effect
273 Citations2003Xiaolong Zhang
Information Systems ResearchBusinesses as Buildings: Metrics for the Architectural Quality of Internet Businesses
215 Citations2002Jinwoo Kim, Jung-Won Lee +2 more
This study proposes six dimensions of architectural metrics for Internet businesses: internal stability, external security, information gathering, order processing, system interface, and communication interface, based on the three constructs that have been used to evaluate buildings in the real world.
Administrative Science QuarterlyComponents of Effectiveness in Small Organizations
204 Citations1968Frank Friedlander, Hal B. Pickle
Journal of Management Information SystemsCoordination of Information Systems Plans with Business Plans<sup>1</sup>
191 Citations1989Albert L. Lederer, Aubrey L. Mendelow
The results suggest that the presence of a top management mandate for coordinating the plans distinguishes IS executives who did not report the difficulty from ISExecutives who did.
Information & ManagementE-commerce and corporate strategy: an executive perspective
178 Citations2002Kuo‐Chung Chang, Joyce Jackson +1 more
It is proposed that e-commerce initiatives are important strategic initiatives and that firms with a stronger EC market orientation will be more successful and that EC must be pursued carefully as a strategic initiative rather than as an appendage to an existing organization.
Information Systems ResearchResearch Commentary: Workflow Management Issues in e-Business
171 Citations2002Amit Basu, Akhil Kumar
A perspective on the state of research in workflow management systems is provided, and possible future research directions in this area are discussed, with a particular emphasis on workflow systems in integrating interorganizational processes and enabling e-commerce solutions.
OmegaAssessing the consumer decision process in the digital marketplace
153 Citations2003Thompson S.H. Teo, Yon Ding Yeong
Information Systems ResearchMeasuring e-Commerce in Net-Enabled Organizations: An Introduction to the Special Issue
133 Citations2002Detmar W. Straub, Donna L. Hoffman +2 more
For IS professionals to engage in the serious creation of metrics, it is critical to recognize that the phenomenon of net-enablement is an enduring change, probably led in the future by 'brick-cum-click' firms.
European Journal of Operational ResearchA strategic framework for the management of ERP enabled e-business change
122 Citations2002Colin Ash, Janice M. Burn
The paper emphasises the role of change management and cultural readiness when adopting e-business solutions and identifies critical areas for future research.
The Journal of Strategic Information SystemsIT strategies: beyond competitive advantage
105 Citations1993Robert D. Galliers
An editorial reflects on some of the more recent evidence available and raises some key points for debate in this important aspect of information systems management and attempts to answer the question: What comes after competitive advantage?
Long Range PlanningRe-designing the IS function around core capabilities
95 Citations1998David Feeny, Willcocks Leslie P
The article details the significant challenges to be met before any organization can successfully identify, recruit and retain a small group of high calibre professionals to deliver the “high performance IS” concept and suggests that sourcing IS/IT capability needs a more fundamental analysis than many organizations are willing to make.
Communications of the ACMMeasuring success
77 Citations2000Edith Schonberg, Thomas Cofino +3 more
The structure of the Web is rapidly evolving from a loose collection of Web sites into organized marketplaces, resulting in centralized, virtual places through which millions of visitors pass, and it becomes possible to gather unprecedented amounts of data about individuals.
International Journal of Electronic CommerceMeasuring the Efficiency of Web Site Traffic Generation
66 Citations2001Paul Alpar, Marcus Porembski +1 more
A productivity model for Web sites is developed in which page views are treated as outputs, and Web pages, scripts, and certain other Web constructs as inputs, making it possible to determine which sites are most efficient at generating Web traffic.
Journal of Information TechnologyStrategic information systems planning: deriving comparative advantage from EDI
63 Citations1995Robert D. Galliers, Paula M. C. Swatman +1 more
Communications of the ACMInformation flow parameters for managing organizational processes
43 Citations2003Ravindra Krovi, Akhilesh Chandra +1 more
Developing a framework for enhancing the design of systems and improving management control of complex relationships and creating a model for evaluating and managing complex relationships.
Manufacturing & Service Operations ManagementHow a Base Stock Policy Using "Stale" Forecasts Provides Supply Chain Benefits
43 Citations2004Julia Miyaoka, Warren H. Hausman
A decentralized supply chain setting is studied, and it is found that the proposed policy can reduce the expected supply chain inventory and shortage costs and significantly reduce the fluctuations in production levels compared to that of using current information.
South African Institute of Computer Scientists and Information TechnologistsMeasuring e-Commerce effectiveness: a conceptual model
41 Citations2003Shaun Pather, Geoff Erwin +1 more
The authors derive an appropriate model for exploring the measurement of e-customer satisfaction in the South African context based on a comprehensive literature study.
International Conference on Information SystemsMeasuring IT core capabilities for electronic commerce: results from a confirmatory factor analysis
32 Citations2000Hans van der Heijden
Information Resources Management JournalElectronic Supply Chain Partnerships
29 Citations2003Rebecca Angeles, Ravi Nath
Factor analysis uncovered six trading partner selection factors which both customer and supplier firms thought were critical in selecting partners: strategic commitment of top management; readiness for high-level EDI; joint partnering; trading partner flexibility; communications; and EDI infrastructure.
Information Technology and ManagementSystems Planning in Business-to-Business Electronic Commerce Environments
23 Citations2003Patrick Finnegan, Robert D. Galliers +1 more
Analysis of the planning and implementation undertaken in three business-to-business electronic commerce networks reveals that systems planning processes are heavily influenced by the planning environments within which they take place.
ACM SIGMIS Database the DATABASE for Advances in Information SystemsThe e-tailer's dilemma
11 Citations2003Seung C. Lee, Alan A. Brandyberry
An intuitive, utility-based model to help describe and interpret e-tail visitor dynamics is developed and a visitor function model of e-tails profitability incorporating necessary infrastructure improvements and visitor characteristics is developed.