Examination of Incidents of Workplace Verbal Abuse Against Nurses
Journal of Nursing Care QualityPublished 1 October 2006
Gürsel Öztunç
Citations74
SJR quartileQ2
SJR score0.51
SNIP0.66
Generate an AI Snapshot to get a quick, structured summary of this paper.
Study Snapshot
ObjectiveStudy objective
MethodsResearch methodology
PopulationPopulation studied
Sample sizeSample sizes
OutcomesStudy outcomes here
ResultsStudy results comes here
LimitationsResearch study limitations comes here
A concise AI-generated summary of the paper will appear here once you click Generate AI Snapshot.
TL;DR
The findings from the research confirm the need for urgent and continuous plans for addressing verbal abuse in the workplace and for adoption of zero tolerance.
Abstract
The purpose of this research was to examine the incidents of verbal abuse faced by nurses in the workplace in the last year. Data were collected from 290 hospital nurses in Turkey. The study found that the majority of nurses had faced verbal abuse (n = 233, 80.3%). The findings from the research confirm the need for urgent and continuous plans for addressing verbal abuse in the workplace and for adoption of zero tolerance.
Keywords
Social Sciences
Journal of Nursing ManagementWho would want to be a nurse? Violence in the workplace - a factor in recruitment and retention
383 Citations2002Debra Jackson, J Clare +1 more
This paper explores what is known about workplace violence as it affects nurses, and calls for managerial support and policy to act to improve work environments for all nurses.
Journal of Advanced NursingAggression and violence in health care professions
376 Citations2000Thomas J. Rippon
The magnitude of the problem of violence in the workplace is described from both an academic research and an operational perspective and a definition of what constitutes aggression and violence is presented as an initial step towards standardizing the research, and establishing an appropriate baseline upon which intervention policies and procedures can be created.
Journal of Clinical NursingAggression towards health care staff in a UK general hospital: variation among professions and departments
317 Citations2003Sue Winstanley, Richard Whittington
This study helps to localize the problem and identify those at most risk, but more research is needed into the aetiology of the aggression and of vulnerability factors associated with victimization.
Journal of Nursing ManagementStress and verbal abuse in nursing: do burned out nurses eat their young?
267 Citations2005M. Michelle Rowe, HOLLY SHERLOCK
Verbal abuse in nursing is quite costly to the individual nurses, the hospitals and the patients, and nurses who regularly experience verbal abuse may be more stressed, may feel less satisfied with their jobs, may miss more work and may provide a substandard quality of care to patients.
Orthopaedic NursingWorkplace Violence
238 Citations2003Laura Sofield, Susan Salmond
The physician was the most frequent source of verbal abuse, followed by patients, patient families, peers, supervisors, and subordinates, and the relationship of verbal abuse with intent to leave the organization was determined.
Journal of Clinical NursingNurses’ perceptions of the nature and frequency of aggression in general ward settings and high dependency areas
199 Citations2000Bev OʼConnell, Jeanne Young +3 more
A descriptive study to determine nurses' perceptions of the nature and frequency of aggressive behaviours in general wards and high dependency areas and address the gap in the literature confirms that acts of aggression are experienced frequently in the general medical and surgical ward areas of the study hospital.
International Journal of Nursing StudiesThe impact of workplace violence on nurses in South Taiwan
137 Citations2005Yu‐Hua Lin, Hsueh‐Erh Liu
The findings of this study may help hospitals and nurses in avoiding, reducing, and controlling incidents of WPV.
Image the Journal of Nursing ScholarshipInsights of Nurses about Assault in Hospital‐based Emergency Departments
136 Citations1998Pamela F. Levin, Jeanne Beauchamp Hewitt +1 more
This preliminary study targeted emergency nurses whose risk for assault was significantly greater than many other workers, and an ecological, occupational-health framework was used which integrates personal, organizational, and societal influences.
PubMedViolence in health care. What nurse managers need to know.
97 Citations1997Elliott Pp
About 10% to 15% of the violence in the United States occurs in the workplace and health care workers in particular face dramatically higher risks for nonfatal assault.
Issues in Mental Health NursingWORKPLACE VIOLENCE: ARE SOME NURSES MORE VULNERABLE?
94 Citations2002Cheryl Anderson
Risk assessments of all health care environments should be made, followed with education discussing prevalency, type of WPVE, perpetrators, and contributing factors, including past victimization.
Journal of Nursing ScholarshipProfession and Society
92 Citations2003Özge Uzun
The findings revealed that the majority of nurses had experienced verbal abuse in the last 12 months, and most nurses reported that verbal abuse negatively affected their morale.
Journal of Healthcare ManagementOccupational Violence in an Australian Healthcare Setting: Implications for Managers
89 Citations2004Christian Alexander, John Fraser
A cross‐sectional survey of the experiences of 158 allied health professionals, 135 doctors, and 1,229 nurses working in a rural area in eastern Australia found that the most distressing occupational violence was perpetrated by patients, followed by patients' relatives.
Journal of Emergency NursingA survey of violence toward nursing staff in one large irish accident and emergency department
83 Citations1997Mary Ann Rose
Nonreporting was revealed as a major problem, whereas reporting violence was often seen as an empty gesture because of a lack of institutional support for the nurse/attendant victims.
Nursing ManagementViolence in Health Care
67 Citations1997PAMELA P. ELLIOTT
About 10% to 15% of the violence in the United States occurs in the workplace, and health care workers in particular face dramatically higher risks for nonfatal assault.
AORN JournalAssertiveness training to prevent verbal abuse in the OR
62 Citations2004Debra Buback
Assertivism training that focuses on conflict resolution and communication skills is an effective method of coping with verbal abuse in perioperative nurses.
International Journal of Nursing StudiesJordanian nurses perception of physicians’ verbal abuse: findings from a questionnaire survey
56 Citations2005Arwa Oweis, Khaldoun Mousa Diabat
The need for hospitals to develop protocols for reporting and dealing with verbal abuse from physicians toward nurses is highlighted, with findings indicate that the most frequent and most severe forms of verbal abuse reported were judging and criticizing, accusing and blaming, and abusive anger.
JONA The Journal of Nursing AdministrationSexual Harassment of Female Registered Nurses in Hospitals
51 Citations1994M. Kay Libbus, Katherine G. Bowman
Findings suggest that nursing managers and executives must discover and eliminate sexual harassment in hospital work settings and create work cultures that discourage manifestation of sexually harassing behaviors.
AnaesthesiaSurvey of abuse and violence by patients and relatives towards intensive care staff
33 Citations2003Jonathon E. Lynch, Rebecca Appelboam +1 more
While 43% of intensive care units have no security system at the door, staff awareness, training and communication skills may be the principle tools in reducing the frequency and consequences of violent and abusive behaviour.
Nursing ManagementVerbal Abuse
32 Citations1998Linda D. Cameron
Recommendations, assertiveness or crisis intervention techniques, and patient/family education help nurses manage their feelings about abuse and the verbally abusive patient and family.
AORN JournalSexual Harassment and Hostile Environments in the Perioperative Area
30 Citations1996Judy Kaye
Awareness and prevention are the first steps to establishing and maintaining healthy workplaces that are free of sexual harassment.