Desktop Videoconferencing: Experiences of Complete Users, Wary Users, and Non-Users1
MIS QuarterlyPublished 1 September 1998
Jane Webster
Citations145
SJR quartileQ1
SJR score4.49
SNIP2.65
Generate an AI Snapshot to get a quick, structured summary of this paper.
Study Snapshot
ObjectiveStudy objective
MethodsResearch methodology
PopulationPopulation studied
Sample sizeSample sizes
OutcomesStudy outcomes here
ResultsStudy results comes here
LimitationsResearch study limitations comes here
A concise AI-generated summary of the paper will appear here once you click Generate AI Snapshot.
TL;DR
This longitudinal case study examines the use of desktop videoconferencing in one organization using three theoretical perspectives, communication media choice, systems analysis and design, and privacy to inform the findings.
Abstract
This longitudinal case study examines the use of desktop videoconferencing in one organization. Three theoretical perspectives, communication media choice, systems analysis and design, and privacy, help to inform the findings. The paper concludes by drawing implications for future research and practice.
Keywords
Social SciencesDecision SciencesBusiness, Management and Accounting
Case Study Research: Design and Methods
74,912 Citations1984Robert K. Yin
Management ScienceUser Acceptance of Computer Technology: A Comparison of Two Theoretical Models
25,420 Citations1989Fred D. Davis, Richard P. Bagozzi +1 more
The ability to predict peoples' computer acceptance from a measure of their intentions, and the ability to explain their intentions in terms of their attitudes, subjective norms, perceived usefulness, perceived ease of use, and related variables are addressed.
Academy of Management ReviewBuilding Theories from Case Study Research
16,240 Citations1989Kathleen M. Eisenhardt
Management ScienceOrganizational Information Requirements, Media Richness and Structural Design
9,556 Citations1986Richard L. Daft, Robert H. Lengel
Models are proposed that show how organizations can be designed to meet the information needs of technology, interdepartmental relations, and the environment to both reduce uncertainty and resolve equivocality.
Critical issues in social justiceThe Social Psychology of Procedural Justice
6,407 Citations1988E. Allan Lind, Tom R. Tyler
Operational Research Quarterly (1970-1977)The Nature of Managerial Work
6,346 Citations1974B. E. Partridge, Henry Mintzberg
MIS QuarterlyComputer Self-Efficacy: Development of a Measure and Initial Test
6,248 Citations1995Deborah Compeau, Christopher A. Higgins
Self-efficacy represents an important individual trait, which moderates organizational influences on an individual's decision to use computers, and is important to the successful implementation of systems in organizations.
MIS QuarterlyTask-Technology Fit and Individual Performance
5,759 Citations1995Dale L. Goodhue, Ronald L. Thompson
This research highlights the importance of the fit between technologies and users' tasks in achieving individual performance impacts from information technology and suggests that task-technology fit when decomposed into its more detailed components, could be the basis for a strong diagnostic tool to evaluate whether information systems and services in a given organization are meeting user needs.
Human-Computer Interaction
4,812 Citations2013Elias G. Carayannis
Advances in experimental social psychologyA Relational Model of Authority in Groups
2,875 Citations1992Tom R. Tyler, E. Allan Lind
What Should Be Done with Equity Theory?
2,831 Citations1980Gerald S. Leventhal
Management ScienceInformation Technology Implementation Research: A Technological Diffusion Approach
2,747 Citations1990Randolph B. Cooper, Robert W. Zmud
Using a random sample of manufacturing firms across the United States, it is found that this interaction of managerial tasks with the information technology does indeed affect the adoption of MRP, though it does not seem to affect MRP infusion.
MIS QuarterlyQualitative Research in Information Systems
2,378 Citations1997Michael Myers
This example of "living scholarship" within MISQ Discovery's worldwide web archive provides an overview of qualitative research for the newcomer and a set of resources for those more experienced.
MIS QuarterlyInformation Privacy: Measuring Individuals’ Concerns About Organizational Practices1
2,238 Citations1996H. Jeff Smith, Sandra Milberg +1 more
An instrument that identifies and measures the primary dimensions of individuals' concers about organizational information privacy practices, and was rigorously tested and validated across several heterogenous populations, providing a high degree of confidence in the scales' validity, reliability, and generalizability.
Communication ResearchToward a “Critical Mass” Theory of Interactive Media
1,148 Citations1987M. Lynne Markus
A “critical mass” explanation for the diffusion of interactive media, such as telephone, paper mail systems, electronic mail, voice messaging, or computer conferencing, within communities is proposed.
Organization ScienceElectronic Mail as the Medium of Managerial Choice
1,082 Citations1994M. Lynne Markus
Organization ScienceIntegrating Positivist and Interpretive Approaches to Organizational Research
1,022 Citations1991Allen S. Lee
Administrative Science QuarterlyChanging Patterns or Patterns of Change: The Effects of a Change in Technology on Social Network Structure and Power
948 Citations1990Marlene E. Burkhardt, Daniel J. Brass
Network Structure and Power examines network structure and power in the context of knowledge-based decision-making in the rapidly changing environment through the lens of knowledge representation.
Organizational Behavior and Human Decision ProcessesDifferential engagement of self-reactive influences in cognitive motivation
913 Citations1986Albert Bandura, Daniel Cervone
Communication ResearchMedia Symbolism, Media Richness, and Media Choice in Organizations
899 Citations1987Linda Klebe Treviño, Robert H. Lengel +1 more
Journal of Applied PsychologyEffects of alternative training methods on self-efficacy and performance in computer software training.
879 Citations1989Marilyn E. Gist, Catherine E. Schwoerer +1 more
Academy of Management JournalTEACHING EFFECTIVENESS IN TECHNOLOGY-MEDIATED DISTANCE LEARNING.
827 Citations1997Jane Webster, Peter Hackley
Management ScienceManagerial Influence in the Implementation of New Technology
808 Citations1988Dorothy Leonard‐Barton, Isabelle Deschamps
The findings suggest that the diffusion of an innovation within an organization perhaps could be viewed as a two-step managerial process, where employees whose characteristics incline them to adopt an innovation will do so without management support or urging if it is simply made available.
The International Encyclopedia of Organizational CommunicationSocial Construction of Communication Technology
736 Citations2017Janet Fulk, Yuan Yu
MIS QuarterlyPulling the Plug: Software Project Management and the Problem of Project Escalation1
605 Citations1995Mark Keil
A model of escalation based on the literature suggests that escalation is promoted by a combination of project, psychological, social, and organizational factors, and the managerial implications are discussed along with prescriptions for how to avoid the problem of escalation.
Design for Privacy in Ubiquitous Computing Environments
521 Citations1993Victoria Bellotti, Abigail Sellen
A framework for design for privacy in ubiquitous computing environments is described and an example of its application is described, with a description of how the technology attenuates natural mechanisms of feedback and control over information released.
Academy of Management JournalRATIONAL AND SOCIAL THEORIES AS COMPLEMENTARY EXPLANATIONS OF COMMUNICATION MEDIA CHOICES: TWO POLICY-CAPTURING STUDIES.
451 Citations1995Jane Webster, Linda Klebe Treviño
MIS QuarterlyThe Effect of Codes of Ethics and Personal Denial of Responsibility on Computer Abuse Judgments and Intentions1,2
397 Citations1996Susan Harrington
While company codes did not affect the computer abuse judgments and intentions of all IS personnel, they did affect those IS personnel who tend to deny responsibility, suggesting that company codes may clarify responsibility and reduce rationalizations for some people.
Journal of Personality and Social PsychologySelf-consciousness, self-attention, and social interaction.
386 Citations1979Allan Fenigstein
Human-Computer InteractionRemote Conversations: The Effects of Mediating Talk With Technology
362 Citations1995Abigail Sellen
Analysis of participants' perceptions showed that participants felt that visual access in mediated conversations was both important and beneficial in conversation, and there were indications that the particular design of the different video systems did affect some aspects of conversational behavior, such as the ability to hold side and parallel conversations.
Journal of ManagementEmerging Theories of Communication in Organizations
351 Citations1991Janet Fulk, Brian Boyd
Organization ScienceVarieties of Social Influence: The Role of Utility and Norms in the Success of a New Communication Medium
347 Citations1998Robert E. Kraut, Ronald E. Rice +2 more
Academy of Management JournalPrivacy at Work: Architectural Correlates of Job Satisfaction and Job Performance.
325 Citations1980Eric Sundstrom, Robert E. Burt +1 more
Social NetworksIndividual and network influences on the adoption and perceived outcomes of electronic messaging
320 Citations1990Ronald E. Rice, August E. Grant +2 more
Theories of organizational information processing and social influence are applied to longitudinal data from a small government office surveyed immediately before, and nine months after, the implementation of an electronic messaging system, providing strong support for the role of a critical mass in influencing adoption and for therole of pre-usage expectations in forming enduring evaluations of some outcomes of an EMS.
Communications of the ACMVideo as a technology for informal communication
299 Citations1993Robert Fish, Robert E. Kraut +2 more
Information Systems ResearchTransforming Work Through Information Technology: A Comparative Case Study of Geographic Information Systems in County Government
256 Citations1996Daniel Robey, Sundeep Sahay
A comparative case study was designed to assess the consequences of implementing a particular geographic information system (GIS) in two neighboring county government organizations and reported radically different experiences with, and consequences of, the GIS technology.
Human Communication ResearchA Dual-Capacity Model of Communication Media Choice in Organizations
220 Citations1992Sim B. Sitkin, Kathleen M. Sutcliffe +1 more
MIS QuarterlyAvenues for Top Management Involvement in Successful MIS Development
215 Citations1985William J. Doll
A framework for assessing top management's role in providing guidance for information systems development efforts is developed, the management practices of firms with successful versus unsuccessful development efforts are contrasted, and guidelines for improving the way in which development activities are managed are suggested.
Supporting distributed groups with a Montage of lightweight interactions
214 Citations1994John Tang, Ellen Isaacs +1 more
Information Systems ResearchComputer-Mediated Communication for Intellectual Teamwork: An Experiment in Group Writing
211 Citations1994Jolene Galegher, Robert E. Kraut
The results suggest that modifications of contingency theory are required to incorporate the evidence that individuals can, to some extent, adapt to restricted communication channels, and further research designed to examine patterns of adaptation under various task/technology combinations is recommended.
Information & ManagementThe inertial impact of culture on IT implementation
202 Citations1994Randolph B. Cooper
A theoretical case is made concerning the inertial impact of culture on IT implementation and some theoretical linkages among various cultures and different ITs are demonstrated.
International Journal of Human-Computer StudiesRethinking video as a technology for interpersonal communications: theory and design implications
185 Citations1995Steve Whittaker
It is suggested that research move away from an exclusive focus on non-verbal communication, and begin to investigate these other uses of real-time video, as well as identify design implications and outstanding research questions derived from current findings.
What mix of video and audio is useful for small groups doing remote real-time design work?
172 Citations1995Judith S. Olson, Gary M. Olson +1 more
This study reports the second in a series of related studies of the ways in which small groups work together, and the effects of various kinds of technology support, on an Automated Post Office designed by groups of three people.
Journal of Social IssuesThe Place of Architectural Factors in Behavioral Theories of Privacy
143 Citations1977John Archea
Journal of Applied PsychologyEffects of electronic performance monitoring on personal control, task satisfaction, and task performance.
137 Citations1996Jeffrey M. Stanton, Janet L. Barnes-Farrell
ACM Transactions on Information SystemsAccess to, usage of, and outcomes from an electronic messaging system
132 Citations1988Ronald E. Rice, Douglas E. Shook
Relationships among perceived accessibility to an electronic messaging system, computer-monitored and reported usage of the system by approximately 100 employees of one division of an aerospace firm, user's job type, perceived appropriateness of the EMS, and reported outcomes such as changes in effectiveness and use of paper-based media are examined.
Journal of Applied Social PsychologyComputer‐Based Work Monitoring: Electronic Surveillance and Its Effects
119 Citations1993John R. Aiello
This introductory article to this special issue outlines the current status of computer monitoring in the U. S., delineates its major advantages and disadvantages, and provides examples of early research on the topic by the author and others.
Human Communication ResearchThrough a Glass Darkly What Do People Learn in Videoconferences?
118 Citations1995John Storck, Lee Sproull
Positive first-order efficiency effects of interactive video technology are demonstrated, as have others, and it is shown that people can achieve the same levels of performance in video interaction as they do in face-to-face interaction.
Southern Economic JournalManaging Privacy: Information Technology and Corporate America
100 Citations1995Laurence S. Moss, H. Jeff Smith
MIS QuarterlyComputer-Based Monitoring: Common Perceptions and Empirical Results*
98 Citations1996Joey F. George
In this study, the simple presence of computer-based monitoring was not enough to explain differences between sites, and other factors, such as which data were used for evaluation and outside economic pressures, helped to explain variations in monitoring and its effects across sites.
Management ScienceCommunications Environment and its Relationship to Organizational Structure
91 Citations1973David W. Conrath
Journal of Information TechnologySuccessful IS innovation: the contingent contributions of innovation characteristics and implementation process
89 Citations1999Philip Yetton, Rajeev Sharma +1 more
Telecommunications PolicyAnatomy of a failure: picturephone revisited
86 Citations1992A. Michael Noll
Accounting Management and Information TechnologiesThe enactments and consequences of token, shared, and compliant participation in information systems development
81 Citations1996Laurie J. Kirsch, Cynthia Mathis Beath
Examining how user participation is actually enacted in practice is examined, and why those enactments' result in particular project outcomes, such as task-system fit, psychological involvement, and client ownership of the system are explained.
Academy of Management JournalVOICE MAIL VERSE CONVENTIONAL CHANNELS: A COST MINIMIZATION ANALYSIS OF INDIVIDUALS' PREFERENCES.
81 Citations1990N. Reinsch, Raymond W. Beswick
Information Systems JournalEthics and information technology use: a factor analysis of attitudes to computer use
76 Citations1995Sue Conger, Karen D. Loch +1 more
The research reported here sought to answer the questions: are these social issues empirically verifiable constructs?
Journal of Information ScienceThe impact of information diversity on information overload effects in unstructured managerial decision making
69 Citations1989Errol R. Iselin
The results from the experiment showed that increasing information diversity increased the information overload effect on decision time, i.e. decision time increased, however, information diversity did not affect profit.
Interacting with ComputersImpact of video-mediated communication on simulated service encounters
68 Citations1996Anne H. Anderson, Alison Newlands +4 more
The results are reported of three studies of collaborative problem-solving in a simulated travel agency where communication between travel agent and customers is supported by a videolink and shared multimedia tools that found video-mediated contexts did not deliver the same benefits as face-to-face interactions.
Information & ManagementManagerial use of video conferencing
65 Citations1994Christine T. Kydd, Diane L. Ferry
Information Systems ResearchThe Impact of Computerized Performance Monitoring on Service Work: Testing a Causal Model
54 Citations1991Rebecca Grant, Chris A. Higgins
Drawing on a thermostat model of control systems, the work built a causal model of CPMCS impact that demonstrated how four monitor design dimensions tasks measured, frequency of measurement, object of monitoring, and recipient of the monitor data affected the importance employees placed on production and service.
Decision SciencesInvolving Information System Users in Defining System Requirements: The Influence of Procedural Justice Perceptions on User Attitudes and Performance
51 Citations1996James E. Hunton
The rich contextual field setting in which this experiment was conducted, combined with strong attitudinal and performance results, encourage researchers to integrate the psychology of procedural justice into the study of IS user participation.
A room of our own
38 Citations1994Annette Adler, Austin Henderson
Communications of the ACMRelationships between fun and the computer business
31 Citations1996Nolan Bushnell
This article will describe this role—developing a set of technologies, interaction styles, and social transformation that contributes to the computer field.
Journal of Education for Library and Information ScienceCommunication dynamics of a live, interactive television system for distance education
29 Citations1993Diane Nahl
The use of live interactive television for distance education at the School of Library and Information Studies at the University of Hawaii at Manoa is described and Mechanisms for increasing interactivity and improving student access to materials and instructors are suggested.
International Conference on Information SystemsInformation Load Revisited: A Theoretical Model
26 Citations1995J. Roberto Evaristo, Carl R. Adams +1 more
Current research develops an improved model of the antecedents of information load that explicitly recognizes the importance of task and subject-related intluences on mental workload and offers an intellectual framework to which future research can relate.
Bringing Media Spaces into the Real World
22 Citations1993Daniele Pagani, Wendy E. Mackay
It is observed that users quickly integrated the new video links into their existing media space of telephone, beepers, answering machines, video conference, fax, e-mail, etc and easily learnt how to shift from one medium to another.
Telecommunications PolicyProspects for video telephony
18 Citations1995Robert Kraut, Robert Fish
Improvements in algorithms, costs, standards and data transport are overcoming technological barriers and sustained use of video phones and the emergence of novel applications that extend the medium beyond conventional interpersonal communication are shown.
Management Communication QuarterlyFrom Face-to-Face Meeting to Video Teleconferencing
11 Citations1995Paul Hart, Lynne Svenning +1 more
The preliminary findings indicated relationships between greater perceived importance of preparation before meetings and chair direction, preparation, and number of decisions made during meetings, and preparation and minutes used to coordinate activities between meetings are consistent with shifts one might expect when time constrains the use of video teleconferencing.