THE EFFECTS OF CUSTOMER PERSONALITY TRAITS ON THE DISPLAY OF POSITIVE EMOTIONS.
Academy of Management JournalPublished 1 April 2004
Citations135
SJR quartileQ1
SJR score10.53
SNIP3.95
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Abstract
We extended past research on the display of positive emotions within customer service settings by focusing on customer traits. Adopting an emotional contagion perspective, we found that customer tr...
Keywords
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