Consumer Satisfaction and Event Quality Perception: A Case of us Open Taekwondo Championship

Abstract

Sporting events not only attract sport participants, spectators, and tourists to the host city, but also increase media attention and create positive impact on a community. Currently, numerous martial arts events (MA) are held in the US. However, scholarly efforts have not been made to understand the spectator profile in MA events. The purpose of this study was to examine the demographic characteristics of US Open Taekwondo event spectators and their perceived event quality and satisfaction by focusing on gender and age segments. The results showed that event quality perceptions vary depending on gender and age groups. Given these results, implications for future study and practice for event managers are discussed.