Understanding Citizen's Continuance Intention to Use e‑Government Website: a Composite View of Technology Acceptance Model and Computer Self‑Efficacy
Electronic Journal of e-GovernmentPublished 1 May 2008Open access
Sivaporn Wangpipatwong, Wichian Chutimaskul, Borworn Papasratorn
Citations218
Generate an AI Snapshot to get a quick, structured summary of this paper.
Study Snapshot
ObjectiveStudy objective
MethodsResearch methodology
PopulationPopulation studied
Sample sizeSample sizes
OutcomesStudy outcomes here
ResultsStudy results comes here
LimitationsResearch study limitations comes here
A concise AI-generated summary of the paper will appear here once you click Generate AI Snapshot.
Abstract
This study aims to understand the fundamental factors influencing the citizen's continuance intention to use e‑ Government websites by using the Technology Acceptance Model (TAM) as a based theoretical model. Computer self‑ efficacy is adopted as an additional factor that influences the citizen's continuance intention to use e‑Government websites. To empirically test the proposed research model, the web‑based survey was employed. The participants consisted of 614 country‑wide citizens with at least a bachelor's degree and an experience with e‑Government websites. Regression analysis was conducted to test the model. The results revealed that perceived usefulness and perceived ease of use of e‑Government websites and citizen's computer self‑efficacy directly enhanced citizen's continuance intention to use e‑Government websites. In addition, perceived ease of use of e‑Government websites indirectly enhanced citizen's continuance intention through perceived usefulness.
Keywords
Social SciencesDecision Sciences
MIS QuarterlyPerceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology
64,532 Citations1989Fred D. Davis
Regression analyses suggest that perceived ease of use may actually be a causal antecdent to perceived usefulness, as opposed to a parallel, direct determinant of system usage.
Management ScienceA Theoretical Extension of the Technology Acceptance Model: Four Longitudinal Field Studies
22,348 Citations2000Viswanath Venkatesh, Fred D. Davis
A theoretical extension of the Technology Acceptance Model (TAM) is developed and tested that explains perceived usefulness and usage intentions in terms of social influence and cognitive instrumental processes and significantly influenced user acceptance.
Journal of Marketing ResearchA Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions
9,907 Citations1980Richard L. Oliver
Information Systems ResearchUnderstanding Information Technology Usage: A Test of Competing Models
8,729 Citations1995Shirley Taylor, Peter Todd
The results indicate that the decomposed Theory of Planned Behavior provides a fuller understanding of behavioral intention by focusing on the factors that are likely to influence systems use through the application of both design and implementation strategies.
MIS QuarterlyUnderstanding Information Systems Continuance: An Expectation-Confirmation Model1
8,310 Citations2001Anol Bhattacherjee
The results suggest that users' continuance intention is determined by their satisfaction with IS use and perceived usefulness of continued IS use, and that post-acceptance perceived usefulness is influenced by users' confirmation level.
MIS QuarterlyComputer Self-Efficacy: Development of a Measure and Initial Test
6,248 Citations1995Deborah Compeau, Christopher A. Higgins
Self-efficacy represents an important individual trait, which moderates organizational influences on an individual's decision to use computers, and is important to the successful implementation of systems in organizations.
MIS QuarterlyWhy Don’t Men Ever Stop to Ask for Directions? Gender, Social Influence, and Their Role in Technology Acceptance and Usage Behavior1
4,313 Citations2000Viswanath Venkatesh, Michael G. Morris
Using the Technology Acceptance Model (TAM), gender differences in the overlooked context of individual adoption and sustained usage of technology in the workplace are investigated.
Information & ManagementWhy do people use information technology? A critical review of the technology acceptance model
4,160 Citations2002Paul Legris, John Ingham +1 more
It is concluded that TAM is a useful model, but has to be integrated into a broader one which would include variables related to both human and social change processes, and to the adoption of the innovation model.
Information & ManagementExtending the TAM for a World-Wide-Web context
3,713 Citations2001Ji-Won Moon, Young‐Gul Kim
This study introduces playfulness as a new factor that reflects the user’s intrinsic belief in WWW acceptance and extends and empirically validate the Technology Acceptance Model (TAM) for the WWW context.
IFIP International Federation for Information Processing/IFIPInformation Systems Research
3,147 Citations2004Bonnie Kaplan, Duane Truex +2 more
MIS QuarterlyAssessing IT Usage: The Role of Prior Experience
2,889 Citations1995Shirley Taylor, Peter Todd
A variety of models that incorporate attitudinal, social, and control factor have been advanced to explain IT usage, but it is unclear whether models such as TAM are predictive of behavior for inexperienced users and whether the determinants of IT usage are the same for experienced and inexperienced users of a system.
Communications of the Association for Information SystemsThe Technology Acceptance Model: Past, Present, and Future
2,542 Citations2003Younghwa Lee, Kenneth A. Kozar +1 more
The technology acceptance model (TAM), introduced in 1986, continues to be the most widely applied theoretical model in the IS field and cautiously predicts its future trajectory.
Internet ResearchTechnology acceptance model for wireless Internet
987 Citations2003June Lu, Chun‐Sheng Yu +2 more
A technology acceptance model for wireless Internet via mobile devices (TAM for wirelessInternet), a conceptual framework to explain the factors influencing user acceptance of WIMD, is developed and 12 propositions are developed to promote and facilitate future empirical research relating to WIMd.
Management ScienceA Longitudinal Model of Continued IS Use: An Integrative View of Four Mechanisms Underlying Postadoption Phenomena
976 Citations2005Sung S. Kim, Naresh K. Malhotra
A longitudinal model of how users' evaluations and behavior evolve as they gain experience with the information technology application is developed and suggests that each of the four theoretical viewpoints is essential for a deeper understanding of continued IS use.
Journal of Applied PsychologyRole of efficacy expectations in predicting the decision to use advanced technologies: The case of computers.
783 Citations1987Thomas Hill, Nancy D. Smith +1 more
E-Government in Digital Era: Concept, Practice, and Development
666 Citations2002Zhiyuan Fang
Governments worldwide are faced with the challenge of transformation and the need to reinvent government systems in order to deliver efficient and cost effective services, information and knowledge through information and communication technologies.
Management ScienceA Theoretical Extension of the Technology Acceptance Model
598 Citations2000VenkateshViswanath, D DavisFred
A theoretical extension of the Technology Acceptance Model TAM is developed and tested that explains perceived usefulness and usage intentions in terms of social influence and cogni...
Government Information QuarterlyThe adoption of electronic tax filing systems: an empirical study
284 Citations2003Yi‐Shun Wang
The results strongly support the extended TAM in predicting the intention of users to adopt electronic tax-filing systems and demonstrate the significant effect that computer self-efficacy has on behavioral intention through perceived ease of use, perceived usefulness, and perceived credibility.
Citizen adoption of electronic government initiatives
257 Citations2004Lemuria Carter, France Bélanger
This study integrates constructs from the technology acceptance model (TAM), diffusions of innovation theory (DOI) and Web trust model to form a parsimonious, yet comprehensive model of factors that influence citizen adoption of electronic government initiatives.
Senior Citizens' Adoption of E-Government: In Quest of the Antecedents of Perceived Usefulness
127 Citations2005Chee Wei Phang, Yan Li +2 more
The findings agree with TAM and indicate that internet safety perception and perceived ease of use are significant predictors of perceived usefulness.
AIS Electronic Library (AISeL) (Association for Information Systems)ANTECEDENTS OF THE ADOPTION OF E-PAYMENT SERVICES IN THE PUBLIC SECTOR
27 Citations2004Horst Treiblmaier, Andreas Pinterits +1 more
This paper combines both topics and proposes a framework and a measurement model that depicts important factors influencing users’ online payment behavior and indicates that trust can be seen as an important antecedent for the adoption of online payments on the part of the users.