Identifying Key Hospital Service Quality Factors in Online Health Communities
Journal of Medical Internet ResearchPublished 7 April 2015Open access
Yuchul Jung, Cinyoung Hur, Dain Jung, Minki Kim
Citations47
SJR quartileQ1
SJR score1.99
SNIP1.96
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TL;DR
A novel approach to identify hospital service quality factors and overtime trends automatically from online health communities, especially hospital-related questions and answers is proposed, which could be used to provide timely information to caregivers, hospital officials, and medical officials for health care policies.
Abstract
These findings could be used to provide timely information to caregivers, hospital officials, and medical officials for health care policies.
Keywords
Social SciencesDecision SciencesBusiness, Management and Accounting
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