Application of perceived value model to identify factors affecting passengers' repurchase intentions on city bus: A case of the Taipei metropolitan area
TransportationPublished 9 June 2003
William Jen, Kai‐Chieh Hu
Citations145
SJR quartileQ1
SJR score1.23
SNIP1.78
Generate an AI Snapshot to get a quick, structured summary of this paper.
Study Snapshot
ObjectiveStudy objective
MethodsResearch methodology
PopulationPopulation studied
Sample sizeSample sizes
OutcomesStudy outcomes here
ResultsStudy results comes here
LimitationsResearch study limitations comes here
A concise AI-generated summary of the paper will appear here once you click Generate AI Snapshot.
Abstract
perceived benefits, perceived costs, perceived value, repurchase intentions, service quality,
Keywords
Social SciencesDecision SciencesBusiness, Management and Accounting
Journal of Marketing ResearchEvaluating Structural Equation Models with Unobservable Variables and Measurement Error
67,880 Citations1981Claes Fornell, David F. Larcker
Journal of Marketing ResearchEvaluating Structural Equation Models with Unobservable Variables and Measurement Error
60,778 Citations1981Claes Fornell, David F. Larcker
Psychological BulletinStructural equation modeling in practice: A review and recommended two-step approach.
39,761 Citations1988James C. Anderson, David W. Gerbing
Zenodo (CERN European Organization for Nuclear Research)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality
21,201 Citations1988A. Parasuraman, Valarie A. Zeithaml +1 more
Journal of MarketingA Conceptual Model of Service Quality and Its Implications for Future Research
17,152 Citations1985A. Parasuraman, Valarie A. Zeithaml +1 more
Journal of MarketingConsumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence
12,701 Citations1988Valarie A. Zeithaml
Journal of MarketingA Conceptual Model of Service Quality and Its Implications for Future Research
9,985 Citations1985A. Parasuraman, Valarie A. Zeithaml +1 more
Journal of MarketingConsumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence
9,779 Citations1988Valarie A. Zeithaml
Journal of MarketingMeasuring Service Quality: A Reexamination and Extension
8,890 Citations1992J. Joseph Cronin, Steven A. Taylor
Journal of the Royal Statistical Society Series D (The Statistician)Structural Equation Modeling: Concepts, Issues, and Applications.
6,867 Citations1996Murray Smith, Rick H. Hoyle
Journal of RetailingAssessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments
6,351 Citations2000J. Joseph Cronin, Michael K. Brady +1 more
Journal of Marketing ResearchEffects of Price, Brand, and Store Information on Buyers' Product Evaluations
4,683 Citations1991William B. Dodds, Kent B. Monroe +1 more
Harvard business reviewPutting the Service-Profit Chain to Work
3,574 Citations1994James L. Heskett, Thomas O. Jones +3 more
Choice Reviews OnlineA step-by-step approach to using the SAS system for factor analysis and structural equation modeling
3,390 Citations1995
Novice SAS users will find all they need to master SAS basics and to move into advanced statistical analyses in this one book.
Journal of Consumer ResearchA Multistage Model of Customers' Assessments of Service Quality and Value
2,960 Citations1991Ruth N. Bolton, James H. Drew
European Journal of MarketingThe value concept and relationship marketing
2,172 Citations1996Annika Ravald, Christian Grönroos
Journal of Experimental Social PsychologyCommitment and satisfaction in romantic associations: A test of the investment model
1,935 Citations1980Caryl E. Rusbult
Journal of RetailingThe role of perceived risk in the quality-value relationship: A study in a retail environment
1,664 Citations1999Jill Sweeney, Geoffrey N. Soutar +1 more
Journal of RetailingSwitching barriers and repurchase intentions in services
1,549 Citations2000Michael A. Jones, David L. Mothersbaugh +1 more
Journal of RetailingImproving the measurement of service quality
1,201 Citations1993Tom J. Brown, Gilbert A. Churchill +1 more
International Journal of Hospitality ManagementService quality, customer satisfaction, and customer value: A holistic perspective
1,076 Citations1999Haemoon Oh
Journal of MarketingThe Price Knowledge and Search of Supermarket Shoppers
1,045 Citations1990Peter R. Dickson, Alan G. Sawyer
Journal of the Academy of Marketing ScienceReflections on gaining competitive advantage through customer value
932 Citations1997A. Parasuraman
Journal of RetailingA model of consumer perceptions and store loyalty intentions for a supermarket retailer
878 Citations1998Niren Sirohi, Edward W. McLaughlin +1 more
Lecture notes in civil engineeringTransportation Research
832 Citations2019Tom V. Mathew, Gaurang Joshi +2 more
TransportationStated preference analysis of travel choices: the state of practice
729 Citations1994David A. Hensher
Journal of RetailingThe effects of satisfaction and structural constraints on retailer exiting, voice, loyalty, opportunism, and neglect
719 Citations1993Robert A. Ping
Journal of the Academy of Marketing ScienceDeveloping a customer value-based theory of the firm
705 Citations1997Stanley F. Slater
Service Breakthroughs: Changing the Rules of the Game
460 Citations1990James L. Heskett, Christopher W. L. Hart +1 more
Transportation Research Part A GeneralEstimation of switching models from revealed preferences and stated intentions
386 Citations1990Moshe Ben‐Akiva, Takayuki Morikawa
A methodology for modeling switching behavior using simultaneously cross-sectional revealed preference (RP) data and stated intentions, a type of stated preference (SP) data, and combined estimation with RP and SP data is proposed.
Journal of Retailing and Consumer ServicesRetail service quality and perceived value
331 Citations1997Jill Sweeney, Geoffrey N. Soutar +1 more
Journal of MarketingClassifying Products Strategically
315 Citations1986Patrick E. Murphy, Ben M. Enis
This article proposes an integrated product classification scheme that adds “preference” products to the conventional convenience, shopping, and specialty categories in terms of the effort and risk dimensions of price.
Journal of Hospitality & Leisure MarketingConsumer Perceptions of Price, Value and Satisfaction in the Hotel Industry:
300 Citations1996David C. Bojanic
Journal of International ManagementManaging behavioral intentions in diverse cultural environments: an investigation of service quality, service value, and satisfaction for American and Ecuadorian fast-food customers
214 Citations2001Michael K. Brady, Christopher J. Robertson +1 more
Journal of Retailing and Consumer ServicesPerceived value and its impact on choice behavior in a retail setting
188 Citations2000Joffre Swait́, Jill Sweeney
Transportation Research Part B MethodologicalAlternative nested logit models: structure, properties and estimation
179 Citations1998Frank S. Koppelman, Chieh-Hua Wen
TransportationA structural equations analysis of commuters' activity and travel patterns
140 Citations2001Arun Kuppam, Ram M. Pendyala
Employee Assistance QuarterlyBeyond Customer Satisfaction
100 Citations2002Steven M. Harris, Mark Adams +3 more
EAP clients' self-reports of general and emotional health before and after EAP contact are evaluated, indicating that EAP consultation services were beneficial to the participants in the study and directions for future research are given.
The Journal of Marketing Theory and PracticeA Revision and Empirical Test of the Extended Price-Perceived Quality Model
86 Citations1999Joe Chapman, Russ Wahlers
Journal of Retailing and Consumer ServicesLISREL and neural network modelling: two comparison studies
34 Citations1999Fiona Davies, Mark M.H. Goode +2 more
The social scientist cannot defend or even immunize a theory or model against contradicting em-pirical evidence by blaming an inadequate measurementtechnique, or the temptation to over"t to data.
Managing to Keep the Customer: How to Achieve and Maintain Superior Customer Service Throughout the Organization
20 Citations1987Robert L. Desatnick
Asia Pacific Journal of Marketing and LogisticsAssessing the Reliability and Validity of SERVQUAL in a Longitudinal Study: The Experience of an Australian Organisation
20 Citations1994John L. Triplett, Oliver H. M. Yau +1 more
Transportation quarterlyCUSTOMER LOYALTY IN THE AIRLINE INDUSTRY
18 Citations1996Mi-Ji Lee, Lawrence F. Cunningham