What academic research tells us about service
Communications of the ACMPublished 1 July 2006
Roland T. Rust, Carol Miu
Citations165
SJR quartileQ1
SJR score1.15
SNIP3.34
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TL;DR
A computing-driven revolution is under way in the global economy guided by the principle that every business must become a service business in order to survive.
Abstract
A computing-driven revolution is under way in the global economy guided by the principle that every business must become a service business in order to survive.
Keywords
Social SciencesBusiness, Management and Accounting
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