Measuring information systems success: models, dimensions, measures, and interrelationships
European Journal of Information SystemsPublished 1 June 2008
Stacie Petter, William DeLone, Ephraim R. McLean
Citations1,860
SJR quartileQ1
SJR score3.46
SNIP3.05
Generate an AI Snapshot to get a quick, structured summary of this paper.
Study Snapshot
ObjectiveStudy objective
MethodsResearch methodology
PopulationPopulation studied
Sample sizeSample sizes
OutcomesStudy outcomes here
ResultsStudy results comes here
LimitationsResearch study limitations comes here
A concise AI-generated summary of the paper will appear here once you click Generate AI Snapshot.
TL;DR
This work builds on the prior research related to IS success by summarizing the measures applied to the evaluation of IS success and by examining the relationships that comprise the D&M IS success model in both individual and organizational contexts.
Abstract
Since DeLone and McLean (D&M) developed their model of IS success, there has been much research on the topic of success as well as extensions and tests of their model. Using the technique of a qualitative literature review, this research reviews 180 papers found in the academic literature for the period 1992–2007 dealing with some aspect of IS success. Using the six dimensions of the D&M model – system quality, information quality, service quality, use, user satisfaction, and net benefits – 90 empirical studies were examined and the results summarized. Measures for the six success constructs are described and 15 pairwise associations between the success constructs are analyzed. This work builds on the prior research related to IS success by summarizing the measures applied to the evaluation of IS success and by examining the relationships that comprise the D&M IS success model in both individual and organizational contexts.
Keywords
Decision SciencesBusiness, Management and Accounting
MIS QuarterlyPerceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology
64,532 Citations1989Fred D. Davis
Regression analyses suggest that perceived ease of use may actually be a causal antecdent to perceived usefulness, as opposed to a parallel, direct determinant of system usage.
MIS QuarterlyUser Acceptance of Information Technology: Toward A Unified View1
42,458 Citations2003Venkatesh, Michael G. Morris +2 more
TAUT provides a useful tool for managers needing to assess the likelihood of success for new technology introductions and helps them understand the drivers of acceptance in order to proactively design interventions targeted at populations of users that may be less inclined to adopt and use new systems.
Management ScienceA Theoretical Extension of the Technology Acceptance Model: Four Longitudinal Field Studies
22,348 Citations2000Viswanath Venkatesh, Fred D. Davis
A theoretical extension of the Technology Acceptance Model (TAM) is developed and tested that explains perceived usefulness and usage intentions in terms of social influence and cognitive instrumental processes and significantly influenced user acceptance.
Journal of Management Information SystemsThe DeLone and McLean Model of Information Systems Success: A Ten-Year Update
11,388 Citations2003William DeLone, Ephraim R. McLean
This paper discusses many of the important IS success research contributions of the last decade, focusing especially on research efforts that apply, validate, challenge, and propose enhancements to the original model.
Information Systems ResearchInformation Systems Success: The Quest for the Dependent Variable
10,615 Citations1992William DeLone, Ephraim R. McLean
A comprehensive taxonomy of the factors that contribute to information systems success is introduced and the many aspects of I/S success are drawn together into a descriptive model and its implications for future I/S research are discussed.
Information Systems ResearchUnderstanding Information Technology Usage: A Test of Competing Models
8,729 Citations1995Shirley Taylor, Peter Todd
The results indicate that the decomposed Theory of Planned Behavior provides a fuller understanding of behavioral intention by focusing on the factors that are likely to influence systems use through the application of both design and implementation strategies.
MIS QuarterlyTask-Technology Fit and Individual Performance
5,759 Citations1995Dale L. Goodhue, Ronald L. Thompson
This research highlights the importance of the fit between technologies and users' tasks in achieving individual performance impacts from information technology and suggests that task-technology fit when decomposed into its more detailed components, could be the basis for a strong diagnostic tool to evaluate whether information systems and services in a given organization are meeting user needs.
Journal of Management Information SystemsBeyond Accuracy: What Data Quality Means to Data Consumers
4,330 Citations1996Richard Y. Wang, Diane M. Strong
Using this framework, IS managers were able to better understand and meet their data consumers' data quality needs and this research provides a basis for future studies that measure data quality along the dimensions of this framework.
MIS QuarterlyWhy Don’t Men Ever Stop to Ask for Directions? Gender, Social Influence, and Their Role in Technology Acceptance and Usage Behavior1
4,313 Citations2000Viswanath Venkatesh, Michael G. Morris
Using the Technology Acceptance Model (TAM), gender differences in the overlooked context of individual adoption and sustained usage of technology in the workplace are investigated.
MIS QuarterlyUser Acceptance of Hedonic Information Systems1
3,784 Citations2004Hans van der Heijden
The paper concludes that the hedonic nature of an information system is an important boundary condition to the validity of the technology acceptance model and perceived usefulness loses its dominant predictive value in favor of ease of use and enjoyment.
MIS QuarterlyInformation Technology Adoption Across Time: A Cross-Sectional Comparison of Pre-Adoption and Post-Adoption Beliefs1
3,664 Citations1999Elena Karahanna, Detmar W. Straub +1 more
The examination of Windows technology in a single organization indicates that users and potential adopters of information technology differ on their determinants of behavioral intention, attitude, and subjective norm.
IFIP International Federation for Information Processing/IFIPInformation Systems Research
3,147 Citations2004Bonnie Kaplan, Duane Truex +2 more
MIS QuarterlyPerceived Usefulness, Ease of Use, and Usage of Information Technology: A Replication
3,091 Citations1992Dennis A. Adams, R. Ryan Nelson +1 more
Two studies that replicate previous work by Fred Davis on the subject of perceived usefulness, ease of use, and usage of information technology focus on evaluating the psychometric properties of the ease ofUse and usefulness scales, while examining the relationship between ease ofuse, usefulness, and system usage.
MIS QuarterlyAssessing IT Usage: The Role of Prior Experience
2,889 Citations1995Shirley Taylor, Peter Todd
A variety of models that incorporate attitudinal, social, and control factor have been advanced to explain IT usage, but it is unclear whether models such as TAM are predictive of behavior for inexperienced users and whether the determinants of IT usage are the same for experienced and inexperienced users of a system.
Decision SciencesA Model of the Antecedents of Perceived Ease of Use: Development and Test
2,869 Citations1996Viswanath Venkatesh, Fred D. Davis
Data from three experiments supported the hypothesis that an individual's perception of a particular system's ease of use is anchored to her or his general computer self-efficacy at all times, and objective usability has an impact on ease-of- use perceptions about a specific system only after direct experience with the system.
Information Systems ResearchA Theoretical Integration of User Satisfaction and Technology Acceptance
2,791 Citations2005Barbara H. Wixom, Peter Todd
An integrated research model is developed that distinguishes beliefs and attitudes about the system from beliefs about using the system to build the theoretical logic that links the user satisfaction and technology acceptance literature.
MIS QuarterlySocial Cognitive Theory and Individual Reactions to Computing Technology: A Longitudinal Study1
2,509 Citations1999Deborah Compeau, Christopher A. Higgins +1 more
Overall, the findings provide strong confirmation that both self-efficacy and outcome expectations impact on an individual's affective and behavioral reactions to information technology.
Information Systems ResearchA Respecification and Extension of the DeLone and McLean Model of IS Success
2,442 Citations1997Peter B. Seddon
This paper presents and justifies a respecified and slightly extended version of DeLone and McLean's model of “temporal and causal” interdependencies between their six categories of IS Success.
Communications of the ACMThe productivity paradox of information technology
2,430 Citations1993Erik Brynjolfsson
The increased interest in the «productivity paradox,» as it has become known, has engendered a significant amount of research, but thus far, this has only deepened the mystery.
Decision SciencesAre Individual Differences Germane to the Acceptance of New Information Technologies?
2,094 Citations1999Ritu Agarwal, Jayesh Prasad
A theoretical model wherein the relationship between individual differences and IT acceptance is hypothesized to be mediated by the constructs of the technology acceptance model is proposed, and these factors are viewed as influencing an individual's beliefs about an information technology innovation.
Information Systems ResearchThe Measurement of Web-Customer Satisfaction: An Expectation and Disconfirmation Approach
1,972 Citations2002Vicki McKinney, Kanghyun Yoon +1 more
This paper separates Web site quality into information quality (IQ) and system quality (SQ), and proposes nine key constructs for Web-customer satisfaction, and indicates that the proposed metrics have a relatively high degree of validity and reliability.
MIS QuarterlyService Quality: A Measure of Information Systems Effectiveness
1,773 Citations1995Leyland Pitt, Richard T. Watson +1 more
The study concludes that SERVQUAL is an appropriate instrument for researchers seeking a measure of IS service quality.
Information Systems ResearchPost-Adoption Variations in Usage and Value of E-Business by Organizations: Cross-Country Evidence from the Retail Industry
1,696 Citations2005Kevin Zhu, Kenneth L. Kraemer
The study finds that technology competence, firm size, financial commitment, competitive pressure, and regulatory support are important antecedents of e-business use and that, while both front-end and back-end capabilities contribute to e- business value, back- end integration has a much stronger impact.
MIS QuarterlyPersonal Computing Acceptance Factors in Small Firms: A Structural Equation Model1
1,680 Citations1997Magid Igbaria, Nancy Zinatelli +2 more
The findings indicate that perceived ease of use is a dominant factor in explaining perceived usefulness and system usage, and that perceived usefulness has a strong effect on system usage.
Decision SciencesThe Role of Innovation Characteristics and Perceived Voluntariness in the Acceptance of Information Technologies
1,652 Citations1997Ritu Agarwal, Jayesh Prasad
This paper focuses on individual's perceptions about the characteristics of the target technology as explanatory and predictive variables for acceptance behavior, and presents an empirical study examining the effects of these perceptions on two frequently used outcomes in the context of the innovation represented by the World Wide Web.
Information Systems ResearchWeb Site Usability, Design, and Performance Metrics
1,647 Citations2002Jonathan W. Palmer
This research reports on a series of three studies that develop and validate Web site usability, design and performance metrics, including download delay, navigability, site content, interactivity, and responsiveness, which suggest that Web site success is a first-order construct.
Information Systems ResearchAssessing the Validity of IS Success Models: An Empirical Test and Theoretical Analysis
1,606 Citations2002Arun Rai, Sandra S. Lang +1 more
The Seddon model conceptually elaborates and clarifies aspects of the DeLone and McLean model, thereby effectively integrating core theoretical relationships espoused in the IS success literature and supports Sedd on's three construct categories, as defining IS success and its impact on nature of IS use.
Information & ManagementExploring the factors associated with Web site success in the context of electronic commerce
1,512 Citations2000Chang Liu, Kirk P. Arnett
Four factors that are critical to Web site success in EC were identified: information and service quality, system use, playfulness, and system design quality.
MIS QuarterlyRe-Examining Perceived Ease of Use and Usefulness: A Confirmatory Factor Analysis
1,502 Citations1993Albert H. Segars, Varun Grover
Evaluated the psychometric properties of the ease of use and usefulness scales, and empirically examined the relationship between the constructs (or traits) of usefulness, ease-of-use, and reported levels of usage.
MIS QuarterlyAn Empirical Investigation of the Factors Affecting Data Warehousing Success1
1,435 Citations2001Barbara H. Wixom, Hugh J. Watson
It was found that management support and resources help to address organizational issues that arise during warehouse implementations; resources, user participation, and highly-skilled project team members increase the likelihood that warehousing projects will finish on-time, on-budget, with the right functionality; and diverse, unstandardized source systems and poor development technology will increase the technical issues that project teams must overcome.
Management SciencePerformance Impacts of Information Technology: Is Actual Usage the Missing Link?
1,420 Citations2003Sarv Devaraj, Rajiv Kohli
The general support for the principal proposition of this paper that "actual usage" may be a key variable in explaining the impact of technology on performance suggests that omission of this variable might be a missing link in IT payoff analyses.
International Journal of Electronic CommerceMeasuring e-Commerce Success: Applying the DeLone & McLean Information Systems Success Model
1,361 Citations2004William DeLone, Ephraim R. McLean
The DeLone & McLean Information Systems Success Model can be adapted to the measurement challenges of the new e-commerce world and the six dimensions of the updated model are a parsimonious framework for organizing the e- commerce success metrics identified in the literature.
MIS QuarterlyA Confirmatory Factor Analysis of the End-User Computing Satisfaction Instrument
1,329 Citations1994William J. Doll, Weidong Xia +1 more
The evidence supports the use of: (1) the 12-item instrument as an overall measure of EUCS; and (2) the five component factors for explaining the EUCS construct.
Management ScienceUnderstanding User Evaluations of Information Systems
1,216 Citations1995Dale L. Goodhue
TTF focuses on the degree to which systems characteristics match user task needs, and proposes task-technology fit (TTF), a user evaluation construct defined within a theoretical perspective that can usefully link underlying systems to their relevant impacts.
Information Systems ResearchAntecedents of B2C Channel Satisfaction and Preference: Validating e-Commerce Metrics
1,206 Citations2002Sarv Devaraj, Ming Fan +1 more
Results of a study that measured consumer satisfaction with the EC channel through constructs prescribed by three established frameworks, namely the Technology Acceptance Model (TAM), Transaction Cost Analysis (TCA), and Service Quality (SERVQUAL) found that TAM components--perceived ease of use and usefulness--are important in forming consumer attitudes and satisfaction withThe EC channel.
Information Systems ResearchReconceptualizing System Usage: An Approach and Empirical Test
1,021 Citations2006Andrew Burton‐Jones, Detmar W. Straub
An empirical investigation of the relationship between system usage and short-run task performance in cognitively engaging tasks supports the benefits of the approach and shows how an inappropriate choice of usage measures can lead researchers to draw opposite conclusions in an empirical study.
Management ScienceMeasuring System Usage: Implications for IS Theory Testing
954 Citations1995Detmar W. Straub, Moez Limayem +1 more
Conceptual as well as methodological issues related to measuring system usage are addressed and it is suggested that system usage should be factored into self-reported system usage and computer-recorded system usage.
MIS QuarterlyShaping Up for E-Commerce: Institutional Enablers of the Organizational Assimilation of Web Technologies1
944 Citations2002Debabroto Chatterjee, Rajdeep Grewal +1 more
This paper draws upon institutional theory and the conceptual lens of structuring and metastructuring actions to explain the importance of three factors-top management championship, strategic investment rationale, and extent of coordination-in achieving higher levels of Web assimilation within an organization.
Brookings Papers on Economic ActivityIntangible Assets: Computers and Organizational Capital
855 Citations2002Erik Brynjolfsson, Lorin M. Hitt +1 more
The hypothesis that new, intangible organizational assets complement IT capital just as new production processes and factory redesign complemented the adoption of electric motors over 100 years ago is analytically explored.
MIS QuarterlyThe Contribution of Shared Knowledge to IS Group Performance1
794 Citations1996Kay M. Nelson, Jay G. Cooprider
Journal of Management Information SystemsImplementation of Electronic Data Interchange: An Innovation Diffusion Perspective
771 Citations1994G. Premkumar, K. Ramamurthy +1 more
This study examines the relationship between various innovation characteristics and various attributes of diffusion (adaptation, internal diffusion, external diffusion, and implementation success) of EDI in organizations and revealed that relative advantage, costs, and technical compatibility were the major predictors of adaptation.
Information & ManagementMeasuring KMS success: A respecification of the DeLone and McLean's model
761 Citations2006Jen‐Her Wu, Yu-Min Wang
Five variables (system quality, knowledge or information quality, perceived KMS benefits, user satisfaction, and system use) were used as dependent variables in evaluating KMS success, and their interrelationships were suggested and empirically tested.
Decision SciencesPerceived Service Quality and User Satisfaction with the Information Services Function*
752 Citations1994William J. Kettinger, Choong C. Lee
The results suggest that the original dimensions of UIS may not be comprehensive enough to capture the more detailed dimensions of ISF service quality in SERVQUAL, and that the reliability and empathy dimensions of service quality may be needed to supplement the traditional UIS measure in determining user satisfaction with the information services function.
Journal of Management Information SystemsInfluence of Experience on Personal Computer Utilization: Testing a Conceptual Model
744 Citations1994Ronald L. Thompson, Christopher A. Higgins +1 more
The influence of prior experience on personal computer utilization was examined through an extension of a conceptual model developed and tested previously, suggesting that experience influenced utilization directly and that the moderating influence of experience on the relations between five of six antecedent constructs and utilization was generally quite strong.
AJIS. Australasian journal of information systems/AJIS. Australian journal of information systems/Australian journal of information systemsA Partial Test and Development of Delone and Mclean's Model of IS Success
730 Citations1996Peter B. Seddon, Min-Yen Kiew
Empirical results provide substantial support for the use of usefulness as an IS success measure, and of the hitherto-unreported importance of "Importance of the task" in user perceptions of IS usefulness.
ACM SIGMIS Database the DATABASE for Advances in Information SystemsAn empirical test of the DeLone-McLean model of information system success
703 Citations2005Juhani Iivari
This paper tests the model of information system success proposed by DeLone and McLean using a field study of a mandatory information system and shows that perceived system quality and perceived information quality are significant predictors of user satisfaction with the system, but not of system use.
Journal of Management Information SystemsExamining a Model of Information Technology Acceptance by Individual Professionals: An Exploratory Study
700 Citations2002Patrick Y.K. Chau, Paul Jen‐Hwa Hu
Examination of physicians' decisions to accept telemedicine technology suggests several areas where individual "professionals" might subtly differ in their technology acceptance decision-making, as compared with end users and business managers in ordinary business settings.
Communications of the ACMManaging the computer resource
684 Citations1973Richard L. Nolan
It is suggested that the planning, organizing, and controlling activities associated with managing the computer resource will change in character over a period of time, and will evolve in patterns roughly correlated to four stages of the computer budget.
Management ScienceInformation System Success: Individual and Organizational Determinants
679 Citations2006Rajiv Sabherwal, Anand Jeyaraj +1 more
This model explains interrelationships among four constructs representing the success of a specific IS (user satisfaction, system use, perceived usefulness, and system quality), and the relationships of these IS success constructs with four user-related constructs.
Information Systems ResearchThe Impact of Information Technology Investment Announcements on the Market Value of the Firm
651 Citations1993Brian L. Dos Santos, Ken Peffers +1 more
Empirical evidence indicates that, on average, IT investments are zero net present value NPV investments; they are worth as much as they cost; innovative IT investments, however, increase the value of the firm.
MIS QuarterlyMeasuring Information Systems Service Quality: Concerns on the Use of the SERVQUAL Questionnaire1
599 Citations1997Thomas P. Van Dyke, Leon A. Kappelman +1 more
Findings indicate that SERVQUAL suffers from a number of conceptual and empirical difficulties and that some alternative to difference scores is preferable and should be utilized and caution should be exercised in the interpretation of IS-SERVQUAL difference scores.
Journal of Management Information SystemsA Knowledge Management Success Model: Theoretical Development and Empirical Validation
596 Citations2007Uday Kulkarni, Sury Ravindran +1 more
Information systems success revisited
588 Citations2003William DeLone, E.R. McLean
This paper reviews and analyzes over 150 articles which have referenced the DeLone & McLean IS success model over the past eight years and proposes a Reformulated IS Success Model which recognizes and incorporates those contributions.
Journal of Management Information SystemsInformation Technology Payoff in the Health-Care Industry: A Longitudinal Study
584 Citations2000Sarv Devaraj, Rajiv Kohli
Examining monthly data collected from eight hospitals over a recent three-year time period provides support for the IT—performance relationship that is observed after certain time lags, and results indicateSupport for the impact of technology contingent on BPR practiced by hospitals.
Decision SciencesTechnology Use and Performance: A Field Study of Broker Workstations*
565 Citations1999Henry C. Lucas, Valerie K. Spitler
A model of workstation use in a field setting where the use of the system is an integral part of the user's job and social norms and one's job requirements are more important in predicting use than workers' perceptions about ease of use and usefulness is developed.
Decision Support SystemsIt's all about attitude: revisiting the technology acceptance model
555 Citations2003Hee‐Dong Yang, Youngjin Yoo
The expanded TAM model expanded by considering both the affective and the cognitive dimensions of attitude and the hypothesized internal hierarchy among beliefs, cognitive attitude, affective attitude and information systems (IS) use found that cognitive attitude is an important variable to consider in explaining IS usage behaviors.
Decision Support SystemsThe balanced scorecard: a foundation for the strategic management of information systems
534 Citations1999Maris G. Martinsons, Robert M. Davison +1 more
A balanced scorecard for information systems that measures and evaluates IS activities from the following perspectives: business value, user orientation, internal process, and future readiness is developed.
Journal of Management Information SystemsA Knowledge Management Success Model: Theoretical Development and Empirical Validation
533 Citations2006Uday Kulkarni, Sury Ravindran +1 more
The study lends support to the argument that, in addition to KM systems quality, firms must pay careful attention to championing and goal setting as well as designing adequate reward systems for the ultimate success of these efforts.
Information & ManagementThe consequences of information technology acceptance on subsequent individual performance
526 Citations1997Magid Igbaria, M. Tan
The results suggest that user Satisfaction is an important factor affecting system usage and that user satisfaction has the strongest direct effect on individual impact.
MIS QuarterlyMeasuring Information System Service Quality: Servqual from the Other Side1
523 Citations2002James J. Jiang, Gary Klein +1 more
Empirical evidence collected from information system professionals demonstrated a structure similar to previously published studies with adequate reliability, convergent validity, and discriminant validity for the SERVQUAL instrument.
E-COMMERCE SYSTEMS SUCCESS: AN ATTEMPT TO EXTEND AND RESPECIFY THE DELONE AND MACLEAN MODEL OF IS SUCCESS
515 Citations2001Alemayehu Molla, Paul S. Licker
Customer Ecommerce Satisfaction (CES) is proposed as a dependent variable to e-commerce success and its relationships with e- commerce system quality, content quality, use, trust and support are defined and discussed.
MIS QuarterlyStrategic Information Systems Revisited: A Study in Sustainability and Performance
506 Citations1994William J. Kettinger, Varun Grover +2 more
This study evaluate longitudinal changes in performance measures of 30 firms that have been cited as "classic" cases of strategic use of information technology and indicates that not all of these classic cases can be touted as "sustained winners".
Information & ManagementA structural model of end user computing satisfaction and user performance
505 Citations1996Jamshid Etezadi-Amoli, Ali F. Farhoomand
It is shown that the six attitudinal dimensions of EUCS account for a significant portion of the variation in user performance.
MIS QuarterlyToward a Deeper Understanding of System Usage in Organizations: A Multilevel Perspective1
492 Citations2007Burton-Jones, Michael J. Gallivan
OmegaThe development of a tool for measuring the perceived impact of information technology on work
480 Citations1999Gholamreza Torkzadeh, William J. Doll
A four factor 12-item instrument that measures how extensively information technology applications impact task productivity, task innovation, customer satisfaction and management control is suggested and support the four factor model is presented.
Psychological BulletinVote-counting methods in research synthesis.
473 Citations1980Larry V. Hedges, Ingram Olkin
MIS QuarterlyThe Relationship Between User Participation and User Satisfaction: An Investigation of Four Contingency Factors
470 Citations1994James D. McKeen, Tor Guimãrães +1 more
Analysis of 151 independent system development projects in eight different organizations indicated that user participation has a direct relationship with user satisfaction, and the four contingency factors found to play key roles on this relationship.
Information & ManagementThe relation between user satisfaction, usage of information systems and performance
465 Citations1998M. Gelderman
Empirical evidence is provided for the popular assumption that us is the most appropriate measure for is success available and for the relation between usage and performance.
Decision SciencesA Replication of Perceived Usefulness and Perceived Ease of Use Measurement*
455 Citations1994Girish H. Subramanian
The results of the construct measurement for perceived usefulness and ease of use in this research are quite consistent with the results reported in recent research with minor variations.
MIS QuarterlyPragmatic Perspectives on the Measurement of Information Systems Service Quality1
450 Citations1997William J. Kettinger, Choong C. Lee
This research note joins the debate between Van Dyke, Kappelman, and Prybutok, and Pitt, Watson, and Kavan pertaining to the conceptual and empirical relevance of SERVQUAL as a measure of IS service quality and introduces the newer Parasuraman et al. (1994b) measures.
Information & ManagementExtended technology acceptance model of Internet utilization behavior
434 Citations2003Hung‐Pin Shih
The empirical results showed that the relevance of information needs strongly determines perceived usefulness, perceived ease of use, and user attitudes toward Internet use for information seeking, as well as strongly influencing individual performance during the information use stage.
Journal of the Association for Information SystemsDimensions of Information Systems Success
399 Citations1999Peter B. Seddon, D. Sandy Staples +2 more
European Journal of Information SystemsExplaining employees' Extended Use of complex information systems
386 Citations2007J. J. Po-An Hsieh, Wei Wang
A Partial Test and Development of the DeLone and McLean Model of IS Success.
380 Citations1994Peter B. Seddon, Min-Yen Kiew
The paper concludes that of the four measures studied, the best "omnibus" measure of IS success is User Saisfacion, and can be measured using the simple four-question instrument presented in the study.
Information Resources Management JournalA Comprehensive Model for Assessing the Quality and Productivity of the Information Systems Function
372 Citations1997Barry L. Myers, Leon A. Kappelman +1 more
A comprehensive IS assessment framework linked to organizational performance is suggested using existing IS assessment theory as a base and incorporating measurement concepts from other disciplines to provide a comprehensive method for organizing the various measures of IS success.
Information Systems JournalExamining the integrated influence of fairness and quality on learners’ satisfaction and Web‐based learning continuance intention
365 Citations2007Chao‐Min Chiu, Chao‐Sheng Chiu +1 more
This research integrates the IS success model and fairness theory to construct a model for investigating the motivations behind learners’ intentions to continue using Web‐based learning, and shows that informationquality, system quality, system use, distributive fairness and interactional fairness exhibit significant positive effects on satisfaction.
Journal of Management Information SystemsExecutives’ Perceptions of the Business Value of Information Technology: A Process-Oriented Approach
356 Citations2000Paul P. Tallon, Kenneth L. Kraemer +1 more
A process-oriented model to assess the impacts of IT on critical business activities within the value chain is developed and confirms that corporate goals for IT can be classified into one of four types: unfocused, operations focus, market focus, and dual focus.
Information & ManagementERP systems adoption: An exploratory study of the organizational factors and impacts of ERP success
355 Citations2007Chuck C.H. Law, Eric W.T. Ngai
Empirical evidence reinforced the long-held assumption that organization-level benefits, BPI, and ERP success were closely related; and that these relationships were subject to the influence of the organizational variables.
Information & ManagementDeveloping a multidimensional measure of system-use in an organizational context
335 Citations1998William J. Doll, Gholamreza Torkzadeh
New multidimensional measures of how extensively information technology is utilized in an organizational context for decision support, work integration, and customer service functions are developed.
Journal of Management Information SystemsIT Value: The Great Divide Between Qualitative and Quantitative and Individual and Organizational Measures
319 Citations2000Yolande E. Chan
A comprehensive review was conducted of IT value articles in the Communications of the ACM, Information Systems Research, Journal of Management Information Systems, and MIS Quarterly from 1993 to 1998, revealing a schism between the use of organization-level measures and other measures.
Information Systems JournalUnderstanding the successful adoption and use of IS/IT in SMEs: an explanation from Portuguese manufacturing industries
316 Citations2002Mário Caldeira, John M. Ward
The pattern that emerged from the analysis of the data shows that certain factor combinations and relationships appear to determine the relative degrees of IS/IT success across the firms, and can be explained by interpreting the roles and relationships of the key actors involved in the process ofIS/IT adoption and use.
ENTERPRISE SYSTEMS SUCCESS: A MEASUREMENT MODEL
315 Citations2003Guy G. Gable, Darshana Sedera +1 more
This paper presents a validated measurement model and instrument for assessing enterprise systems success from multiple perspectives that employs 27 measures of the four dimensions: information quality, system quality, individual impact, and organizational impact.
Information Resources Management JournalUser Developed Applications and Information Systems Success
293 Citations2003Tanya McGill, Valerie Hobbs +1 more
ACM SIGMIS Database the DATABASE for Advances in Information SystemsThe impact of developer responsiveness on perceptions of usefulness and ease of use
272 Citations1998David Gefen, Mark Keil
The results of this study, examining the adoption of an expert system, indeed support the notion that developer responsiveness strongly influenced both PU and PEOU, but only indirectly affected actual behavior --- IS use --- in accordance with the predictions of SET.
Information Systems ResearchProductivity of Information Systems in the Healthcare Industry
268 Citations2000Nirup M. Menon, Byungtae Lee +1 more
Analyzing the impact of information technology in a healthcare setting using a longitudinal sample of hospital data from 1976 to 1994 provides evidence that IT contributes positively to the production of services in the healthcare industry.
Information & ManagementIs user satisfaction a valid measure of system effectiveness?
268 Citations1994Amy W. Gatian
Results indicate that a relationship does exist between satisfaction and behavior for both user groups of the same information system in 39 organizations.
Information & ManagementAn expanded instrument for evaluating information system success
265 Citations1996Timo Saarinen
Measurement scales for the resulting four dimensions of success—the development process, use process, IS product quality and impact of the IS on the organization—were developed and tested for reliability and validity, by studying the IS development projects in major Finnish companies.
Decision SciencesAn Instrument for Assessing the Organizational Benefits of IS Projects
261 Citations1998Rajesh Mirani, Albert L. Lederer
The development of an instrument to measure the organizational benefits of IS projects is reported, which offers items under three separate subdimensions of strategic benefits: competitive advantage, alignment, and customer relations.
MIS QuarterlyExploring the Factors Associated With Expert Systems Success
259 Citations1995Youngohc Yoon, Tor Guimãrães +1 more
This study identifies and empirically tests eight major variables proposed in the literature as determinants of ES success, in this case measured in terms of user satisfactions, and proposes several recommendations to enhance the likelihood of project success.
Information & ManagementThe effect of user engagement on system success: A meta-analytical integration of research findings
252 Citations1999Mark I. Hwang, Ron G. Thorn
Overall, these findings indicate that both user involvement and user participation are beneficial, but the magnitude of these benefits much depends on how involvement and its effect are defined.
Academy of Management JournalDEVELOPER-USER INTERACTION AND USER SATISFACTION IN INTERNAL TECHNOLOGY TRANSFER.
251 Citations1993Dorothy Leonard‐Barton, Deepak K. Sinha
Journal of Computer Information SystemsAn Empirical Investigation of Knowledge Management Systems' Success
247 Citations2008Leila Halawi, Richard V. McCarthy +1 more
This research provides an empirical study by constructing a set of questionnaire items to measure knowledge management system success and to answer the following questions: What are the appropriate dimensions for evaluating the success of KMS?
Journal of Management Information SystemsA Multidimensional Commitment Model of Volitional Systems Adoption and Usage Behavior
245 Citations2005Yogesh Malhotra, Dennis F. Galletta
It is suggested that user commitment plays a critical role in the volitional acceptance and usage of nonmandatory information and communication systems that escape the conventional behavioral logic of understandingaccept and usage from a normative perspective of compliance with the beliefs of others.
Information & ManagementInformation systems effectiveness: The construct space and patters of application
237 Citations1996Varun Grover, Seung Ryul Jeong +1 more
The construct space andevaluative context developed in this study provide a new way of conceptualizing and applying the many evaluative criteria associated with IS.
Management ScienceInformation Technology Impact on Process Output and Quality
232 Citations1997Tridas Mukhopadhyay, Surendra Rajiv +1 more
This work examines the optical character recognition and barcode sorting technologies in the mail sorting process at the United States Postal Service to assess the impact of IT information technology on both process output and quality.
QUT ePrints (Queensland University of Technology)A Factor and Structural Equation Analysis of the Enterprise Systems Success Measurement Model.
231 Citations2004Darshana Sedera, Guy G. Gable +1 more
MIS QuarterlyEffects of User Participation in Systems Development: A Longitudinal Field Experiment1
228 Citations1997James E. Hunton, Jesse D. Beeler
Research findings indicate that user participation can be effective, particularly when users perceive a noticeable degree of instrumental control over the decision outcome.
Journal of Management Information SystemsMeasuring Performance of the Information Systems Function
226 Citations1992Carol Saunders, Jack William Jones
The findings highlight apparent contradictions between the considerable emphasis placed upon strategic impact of information systems and the lack of executive involvement in IS function performance dimension rankings and measurement usage.
Information & ManagementPerceived importance of information system success factors: A meta analysis of group differences
225 Citations1997Eldon Y. Li
This study uses data from past ISS studies and also those collected from a field survey to analyze the differences in the perceived importance of ISS factors between four groups of subjects from North America, namely, the user staff, the IS staff, and the managers of the two groups.
…