The Relationship between IT for Communication and E-Government Barriers
AIS Electronic Library (AISeL) (Association for Information Systems)Published 1 January 2003Open access
Aurora Sánchez-Ortíz, Chang E. Koh, Leon A. Kappelman, Victor R. Prybutok
Citations30
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TL;DR
To assess whether the use of IT for communication affects how e-government barriers are perceived, an instrument is devised and an empirical study with a municipal government is conducted and the results empirically validate the instruments, and provide support for the relationship between e- government barriers and the use for communication.
Abstract
Information technology (IT) has become one of the core elements in the improvement of organizational performance. A significant number of government organizations are embracing electronic government (egovernment) as a mean to improve public service. However, numerous factors have been recognized as potential barriers to e-government initiatives. The use of IT to enhance internal communication and external communication has been regarded as a significant factor in the achievement of e-government success. The main purpose of this research is to assess whether the use of IT for communication affects how e-government barriers are perceived. We devised an instrument and conducted an empirical study with a municipal government. We used Structural Equation Modeling (SEM) to evaluate our model. The results of the study empirically validate the instruments, and provide support for the relationship between e-government barriers and the use of IT for communication.
Keywords
Social SciencesDecision SciencesBusiness, Management and Accounting
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