Customization or Conformity? An Institutional and Network Perspective on the Content and Consequences of TQM Adoption
Administrative Science QuarterlyPublished 1 June 1997Open access
James D. Westphal, Ranjay Gulati, Stephen M. Shortell
Citations1,463
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It is suggested that institutional factors moderate the role of network membership in affecting the form of administrative innovations adopted and provide strong evidence for the importance of institutional factors in determining how innovations are defined and implemented.
Abstract
James D. Westphal, Ranjay Gulati, Stephen M. Shortell, Customization or Conformity? An Institutional and Network Perspective on the Content and Consequences of TQM Adoption, Administrative Science Quarterly, Vol. 42, No. 2 (Jun., 1997), pp. 366-394
Keywords
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