Knowledge transfer and management in tourism organisations: An emerging research agenda
Tourism ManagementPublished 14 July 2008
Gareth Shaw, Allan Williams
Citations428
SJR quartileQ1
SJR score4.15
SNIP3.74
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Abstract
Authors' final draft version. Final version published in Tourism Management; available online at https://doi.org/10.1016/j.tourman.2008.02.023
Keywords
Business, Management and Accounting
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