Quality tools and techniques: Are they necessary for quality management?

An empirical study uses the answers provided by the person in charge of quality in 106 ISO-certified firms in Spain to verify the importance of tools and techniques for TQM improvement and their effect upon T QM results.

Abstract

Total quality management (TQM) has been developed around a number of critical factors. However, TQM is much more than a number of critical factors; it also includes other components, such as tools and techniques for quality improvement. In this paper, we carry out an empirical study in order to verify the importance of these tools and techniques for TQM improvement and their effect upon TQM results. For this purpose, we use the answers provided by the person in charge of quality in 106 ISO-certified firms in Spain.