A review of website evaluation studies in the tourism and hospitality fields from 1996 to 2009
International Journal of Tourism ResearchPublished 17 November 2010Open access
Crystal Ip, Rob Law, Andy Lee
Citations167
SJR quartileQ1
SJR score1.35
SNIP2.27
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Abstract
This paper reviews website evaluation studies in the tourism and hospitality fields published between January 1996 and September 2009. A website evaluation framework that includes evaluation by phases, evaluation by features, and evaluation by features and effectiveness is developed. The strengths and weaknesses of each method of evaluation are analyzed, and research gaps and future research directions are explored.
Keywords
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