An empirical study on the user acceptance of hotel information systems
University of Zagreb University Computing Centre (SRCE)Published 15 September 2009Open access
Ergin Sait Varol, Ertuğrul Tarcan
Citations10
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TL;DR
The paper presents a progressive theory and a practical contribution to raise the acceptance of hotel information systems by adopting an extended technology acceptance model (TAM2) in order to provide useful suggestions for hotel managers and hotel information system practitioners.
Abstract
Information technology (IT) is an important strategic tool that allows hospitality organizations to improve their organizational performance and long-term strategic competitiveness. Th e present study investigates the relationship between antecedents including personal innovativeness, organizational innovativeness, and users’ acceptance of hotel information systems by adopting an extended technology acceptance model (TAM2). Perceived ease of use, perceived usefulness and intention to use were investigated including personal innovativeness and organizational innovativeness. As a result, current study is able to fi nd out the acceptance of hotel information systems from the perspective of users through personal innovativeness and organizational innovativeness in order to enhance the model. In addition, the paper presents a progressive theory and a practical contribution to raise the acceptance in order to provide useful suggestions for hotel managers and hotel information system practitioners.
Keywords
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