Understanding relationship quality and online purchase intention in e-tourism: A qualitative application
Quality & QuantityPublished 22 November 2007
Chou‐Kang Chiu
Citations54
SJR quartileQ1
SJR score0.87
SNIP1.85
Generate an AI Snapshot to get a quick, structured summary of this paper.
Study Snapshot
ObjectiveStudy objective
MethodsResearch methodology
PopulationPopulation studied
Sample sizeSample sizes
OutcomesStudy outcomes here
ResultsStudy results comes here
LimitationsResearch study limitations comes here
A concise AI-generated summary of the paper will appear here once you click Generate AI Snapshot.
Abstract
Tourism, Online purchase intention, Relationship quality, Perceived ease of purchasing, Perceived usefulness,
Keywords
Social SciencesDecision SciencesBusiness, Management and Accounting
Management ScienceUser Acceptance of Computer Technology: A Comparison of Two Theoretical Models
25,420 Citations1989Fred D. Davis, Richard P. Bagozzi +1 more
The ability to predict peoples' computer acceptance from a measure of their intentions, and the ability to explain their intentions in terms of their attitudes, subjective norms, perceived usefulness, perceived ease of use, and related variables are addressed.
Journal of Marketing ResearchA Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions
9,907 Citations1980Richard L. Oliver
Journal of MarketingThe Behavioral Consequences of Service Quality
8,633 Citations1996Valarie A. Zeithaml, Leonard L. Berry +1 more
MIS QuarterlyUnderstanding Information Systems Continuance: An Expectation-Confirmation Model1
8,310 Citations2001Anol Bhattacherjee
The results suggest that users' continuance intention is determined by their satisfaction with IS use and perceived usefulness of continued IS use, and that post-acceptance perceived usefulness is influenced by users' confirmation level.
Journal of Marketing ResearchA Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions
7,424 Citations1980Richard L. Oliver
Journal of MarketingA National Customer Satisfaction Barometer: The Swedish Experience
4,725 Citations1992Claes Fornell
MIS QuarterlyTime Flies When You’re Having Fun: Cognitive Absorption and Beliefs About Information Technology Usage1
4,647 Citations2000Ritu Agarwal, Elena Karahanna
It is proposed that the individual traits of playfulness and personal innovativeness are important determinants of cognitive absorption, and operational measures for each dimension of this multi-dimensional construct are developed.
Journal of MarketingRelationship Quality in Services Selling: An Interpersonal Influence Perspective
3,966 Citations1990Lawrence A. Crosby, Kenneth R. Evans +1 more
Journal of the Academy of Marketing ScienceRelationship Marketing of Services--Growing Interest, Emerging Perspectives
3,093 Citations1995Leonard L. Berry
MIS QuarterlyPerceived Usefulness, Ease of Use, and Usage of Information Technology: A Replication
3,091 Citations1992Dennis A. Adams, R. Ryan Nelson +1 more
Two studies that replicate previous work by Fred Davis on the subject of perceived usefulness, ease of use, and usage of information technology focus on evaluating the psychometric properties of the ease ofUse and usefulness scales, while examining the relationship between ease ofuse, usefulness, and system usage.
Journal of MarketingFactors Affecting Trust in Market Research Relationships
3,029 Citations1993Christine Moorman, Rohit Deshpandé +1 more
Decision SciencesA Model of the Antecedents of Perceived Ease of Use: Development and Test
2,869 Citations1996Viswanath Venkatesh, Fred D. Davis
Data from three experiments supported the hypothesis that an individual's perception of a particular system's ease of use is anchored to her or his general computer self-efficacy at all times, and objective usability has an impact on ease-of- use perceptions about a specific system only after direct experience with the system.
Journal of MarketingA National Customer Satisfaction Barometer: The Swedish Experience
2,348 Citations1992Claes Fornell
Journal of MarketingRelationship Quality in Services Selling: An Interpersonal Influence Perspective
2,116 Citations1990Lawrence A. Crosby, Kenneth R. Evans +1 more
Management ScienceEmpirical Evaluation of the Revised Technology Acceptance Model
1,659 Citations1996Bernadette Szajna
A confirmatory, empirical test of the revised Technology Acceptance Model TAM confirmed that the TAM is a valuable tool for predicting intentions to use an IS and introduced and objective measure of technology acceptance, actual usage rather than self-report usage, which supports that self- report usage may not be an appropriate surrogate measure for actual usage.
Journal of MarketingFactors Affecting Trust in Market Research Relationships
1,541 Citations1993Christine Moorman, Rohit Deshpandé +1 more
Journal of MarketingThe Effects of Organizational Differences and Trust on the Effectiveness of Selling Partner Relationships
1,252 Citations1997J. Brock Smith, Donald W. Barclay
Journal of Marketing ResearchEffects of Relationship Marketing on Satisfaction, Retention, and Prices in the Life Insurance Industry
979 Citations1987Lawrence A. Crosby, Nancy Stephens
European Journal of MarketingAn Examination of the Effect of Product Performance on Brand Reputation, Satisfaction and Loyalty
890 Citations1993Fred Selnes
Journal of the Academy of Marketing ScienceEffects of Loyalty Programs on Value Perception, Program Loyalty, and Brand Loyalty
720 Citations2003Youjae Yi, Hoseong Jeon
Journal of the Academy of Marketing ScienceReflections on Relationship Marketing in Consumer Markets
549 Citations1995Richard P. Bagozzi
Journal of MarketingThe Effects of Organizational Differences and Trust on the Effectiveness of Selling Partner Relationships
514 Citations1997J. Brock Smith, Donald W. Barclay
Industrial Marketing ManagementHow industrial salespeople gain customer trust
402 Citations1985John E. Swan, I. Fredrick Trawick +1 more
International Journal of Service Industry ManagementGender differs: assessing a model of online purchase intentions in e‐tail service
340 Citations2005Yu‐Bin Chiu, Chieh‐Peng Lin +1 more
The influences of personal innovativeness and perceived usefulness on attitudes and online purchase intentions are similar for males and females, while no such effects exist for females.
Managing Service QualityDoes national culture influence consumers’ evaluation of travel services? A test of Hofstede’s model of cross‐cultural differences
287 Citations2000John C. Crotts, Ron Erdmann
Journal of Marketing ResearchAn Experimental Analysis of a Salesman's Expert and Referent Bases of Social Power in the Buyer-Seller Dyad
275 Citations1976Paul Busch, D. T. Wilson
Journal of Public Policy & MarketingThe Importance of Consumer Market Interactions as a Form of Social Support for Elderly Consumers
153 Citations1996Yongsoon Kang, Nancy M. Ridgway
International Journal of Service Industry ManagementOpening the black box
121 Citations2005Chieh‐Peng Lin, Cherng G. Ding
Findings – Relational selling behavior, network quality, and service recovery indirectly influence loyalty through the mediation of relationship quality, consisting of satisfaction and trust, which is stronger for inexperienced than for experienced customers.
Journal of Organizational and End User ComputingEvaluating Group Difference in Gender During the Formation of Relationship Quality and Loyalty in ISP Service
76 Citations2006Chieh-Peng Ling, Cherng G. Ding
Test results indicate that the influences of perceived network quality on relationship quality and of relationship quality on loyalty are stronger for males than females, while relational selling behavior influences relationship quality more for females than for males.
PubMedInfluencing satisfaction for dental services.
72 Citations1993Pradeep Gopalakrishna, Munnaleneni
It is proposed that consumer satisfaction with dental care is influenced by the variables waiting time, availability/convenience of care, pain management by dentists, costs, and continuity of care and that demographic characteristics such as gender and age also influence consumer satisfaction.
Service Industries JournalAn Empirical Examination of Factual Information Content among Service Advertisements
50 Citations1995Stephen J. Grove, Gregory M. Pickett +1 more
Service Industries JournalImproving ServicMarket Imperfections and the Targets-Instrument Approach to Financial Services Regulation
47 Citations1995Stephen J. Grove, Gregory M. Pickett +1 more
Advances in end user computing series/Advances in end user computing (AEUC) book seriesEvaluating Group Differences in Gender During the Formation of Relationship Quality and Loyalty in ISP Service
10 Citations2008Chieh‐Peng Lin, Cherng G. Ding