Progress in information technology and tourism management: 30 years on and 20 years after the internet - Revisiting Buhalis & Law's landmark study about eTourism

Ten years after its publication, this paper is revisited with a view to observing the main changes in eTourism, analysing the strategic lines that are driving its evolution, and verifying the fulfilment of the tendencies anticipated by Buhalis and Law.

Abstract

“Progress in information technology and tourism management: 20 years on and 10 years after the Internet—The state of eTourism research” is reviewed in terms of its significance to academic literature linking Information and Communication Technologies (ICTs) and tourism. Ten years after its publication in 2008, we revisit this paper with a view to observing the main changes in eTourism over these years, analysing the strategic lines that are driving its evolution, and verifying the fulfilment of the tendencies anticipated by Buhalis and Law. Their diagnosis has been very accurate and, given the rapidity of the technological changes, it is appropriate to highlight the changes that this sector has experienced since then.