A Meta-Analysis of the Antecedents and Consequences of Satisfaction in Tourism and Hospitality

Abstract

The authors conducted a meta-analysis aggregating empirical findings on satisfaction in the tourism and hospitality literature. This article features this meta-analysis (k of conditions = 125; o of conditions = 292, and N = 82,913) of empirical studies and aims to identify the related dimensions of satisfaction in tourism and hospitality by evaluating its primary antecedents and consequences. The findings indicated that satisfaction correlated with both antecedents (quality, destination image, environment, perceived value, hedonic value, utility value, and monetary value) and consequences (purchase intention, loyalty, trust, and word-of-mouth). In addition, possible moderators of the relationship between the constructs of antecedents and consequences of satisfaction (sample type, application of research, and sample size) have also been examined. After discussing these findings, the authors concluded with a discussion of the implications for practice and further research.