Hotel employee job crafting, burnout, and satisfaction: The moderating role of perceived organizational support

Abstract

Given the pivotal role of job crafting in the hospitality industry, this study investigates the relationship of job crafting to job satisfaction and the mediating effect of job burnout along with the moderating effect of perceived organizational support. Survey data from 355 frontline hotel employees in Taiwan show job crafting is positively related to job satisfaction, while job burnout negatively mediates the relationship between job crafting and job satisfaction. Furthermore, perceived organizational support moderates the relationships among job crafting, burnout, and satisfaction. These findings suggest courses of action for human resource managers as well as future research directions.