Measuring IS User Satisfaction: Review and Implications
Communications of the Association for Information SystemsPublished 1 January 2003Open access
Moshe Zviran, Zippy Erlich
Citations187
SJR quartileQ2
SJR score0.74
SNIP0.95
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TL;DR
The problematic aspects of the IS user satisfaction tools are presented, and the need to develop up-to-date tools suitable for the sophisticated and complex systems developed today is discussed.
Abstract
Demand for a means of measuring the success of information systems (IS) grew with the accelerated use of these systems. Defining success in this context is difficult. This paper reviews the literature on measuring IS user satisfaction, the most prevalent measure of IS success, and its implications. We present the problematic aspects of the IS user satisfaction tools, and discuss the need to develop up-to-date tools suitable for the sophisticated and complex systems developed today.
Keywords
Social SciencesDecision SciencesBusiness, Management and Accounting
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