WITHDRAWN: Case study: Embodied virtual agents: An analysis on reasons for failure
Journal of Retailing and Consumer ServicesPublished 1 September 2012
Mohamed Slim Ben Mimoun, Ingrid Poncin, Marion Garnier
Citations4
SJR quartileQ1
SJR score3.44
SNIP2.99
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TL;DR
This article is an accidental duplication of an article that has been published, and the duplicate article has therefore been withdrawn.
Abstract
The Publisher regrets that this article is an accidental duplication of an article that has been published, http://dx.doi.org/10.1016/j.jretconser.2012.07.006. The duplicate article has therefore been withdrawn.
Keywords
Computer Science
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