Tourists’ satisfaction, recommendation and revisiting Singapore
Tourism ManagementPublished 15 November 2006Open access
Tak Kee Hui, David Wan, Alvin Ho
Citations652
SJR quartileQ4
SJR score0.11
SNIP0.06
Generate an AI Snapshot to get a quick, structured summary of this paper.
Study Snapshot
ObjectiveStudy objective
MethodsResearch methodology
PopulationPopulation studied
Sample sizeSample sizes
OutcomesStudy outcomes here
ResultsStudy results comes here
LimitationsResearch study limitations comes here
A concise AI-generated summary of the paper will appear here once you click Generate AI Snapshot.
Abstract
10.1016/j.tourman.2006.08.008
Keywords
Social SciencesBusiness, Management and Accounting
Zenodo (CERN European Organization for Nuclear Research)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality
21,201 Citations1988A. Parasuraman, Valarie A. Zeithaml +1 more
Journal of MarketingA Conceptual Model of Service Quality and Its Implications for Future Research
17,152 Citations1985A. Parasuraman, Valarie A. Zeithaml +1 more
BiometricsApplied Multivariate Statistical Analysis.
11,424 Citations1988Andrea Johnson, Dean W. Wichern
Journal of MarketingA Conceptual Model of Service Quality and Its Implications for Future Research
9,985 Citations1985A. Parasuraman, Valarie A. Zeithaml +1 more
Journal of Marketing ResearchA Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions
9,907 Citations1980Richard L. Oliver
Journal of MarketingMeasuring Service Quality: A Reexamination and Extension
8,890 Citations1992J. Joseph Cronin, Steven A. Taylor
Journal of Marketing ResearchA Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions
7,424 Citations1980Richard L. Oliver
Journal of MarketingA National Customer Satisfaction Barometer: The Swedish Experience
4,725 Citations1992Claes Fornell
Marketing ScienceThe Antecedents and Consequences of Customer Satisfaction for Firms
4,594 Citations1993Eugene W. Anderson, Mary W. Sullivan
Journal of MarketingEvaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses
4,250 Citations1990Mary Jo Bitner
Journal of Marketing ResearchAn Investigation into the Determinants of Customer Satisfaction
2,914 Citations1982Gilbert A. Churchill, Carol Surprenant
Journal of MarketingReassessment of Expectations as a Comparison Standard in Measuring Service Quality: Implications for Further Research
2,870 Citations1994A. Parasuraman, Valarie A. Zeithaml +1 more
Journal of MarketingA National Customer Satisfaction Barometer: The Swedish Experience
2,348 Citations1992Claes Fornell
Journal of Service ResearchCustomer Satisfaction and Word of Mouth
2,104 Citations1998Eugene W. Anderson
Journal of MarketingEvaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses
1,946 Citations1990Mary Jo Bitner
Journal of MarketingConsumer Perceptions of Interpersonal Equity and Satisfaction in Transactions: A Field Survey Approach
1,753 Citations1989Richard L. Oliver, John E. Swan
Journal of Travel ResearchTourist Satisfaction with Mallorca, Spain, as an Off-Season Holiday Destination
1,265 Citations2000Metin Kozak, Mike Rimmington
Journal of Marketing ResearchAn Investigation into the Determinants of Customer Satisfaction
1,256 Citations1982Gilbert A. Churchill, Carol Surprenant
Journal of MarketingReassessment of Expectations as a Comparison Standard in Measuring Service Quality: Implications for Further Research
1,208 Citations1994A. Parasuraman, Valarie A. Zeithaml +1 more
Journal of RetailingImproving the measurement of service quality
1,201 Citations1993Tom J. Brown, Gilbert A. Churchill +1 more
Journal of MarketingConsumer Perceptions of Interpersonal Equity and Satisfaction in Transactions: A Field Survey Approach
881 Citations1989Richard L. Oliver, John E. Swan
Cornell Hotel and Restaurant Administration QuarterlyDineserv: A Tool for Measuring Service Quality in Restaurants
834 Citations1995Pete Stevens, Bonnie J. Knutson +1 more
Annals of Tourism ResearchDimentions of tourist satisfaction with a destination area
588 Citations1978Abraham Pizam, Yoram Neumann +1 more
Annals of Tourism ResearchSightseeing tourists' motivation and satisfaction
525 Citations1991Elizabeth L. Dunn Ross, Seppo E. Iso‐Ahola
Journal of Travel ResearchExploration Versus Acquisition: A Comparison of First-Time and Repeat Visitors
405 Citations2004Anita L. S. Lau, Bob McKercher
Journal of the Academy of Marketing ScienceMultisource Effects on the Satisfaction Formation Process
380 Citations1994Diane Halstead, David Hartman +1 more
International Journal of Hospitality ManagementPredicting satisfaction among first time visitors to a destination by using the expectancy disconfirmation theory
299 Citations1993Abraham Pizam, Ady Milman
Journal of Travel ResearchToronto’s Image As a Destination: A Comparative Importance-Satisfaction Analysis by Origin of Visitor
291 Citations2001Marion Joppe, D. W. Martin +1 more
Journal of Travel ResearchDestination Threshold Potential and the Law of Repeat Visitation
285 Citations1998Martin Oppermann
Journal of Hospitality & Leisure MarketingThe Relationship Between Quality, Satisfaction, and Recommending Behavior in Lodging Decisions
277 Citations1995Juliet M. Getty, Kenneth Thompson
University of Maribor digital library (University of Maribor)Statistics for Managers Using Microsoft Excel
236 Citations1997David M. Levine
Tourism ManagementA service performance model of Hong Kong cruise travelers’ motivation factors and satisfaction
230 Citations1999Hailin Qu, Elsa Wong Yee Ping
Journal of Travel ResearchService Quality and Tourism
224 Citations1998Marcjanna M. Augustyn, Samuel K. M. Ho
Service Industries JournalAn Empirical Study of Servqual's Dimensionality
222 Citations1998Sylvie Llosa, Jean‐Louis Chandon +1 more
Cornell Hotel and Restaurant Administration QuarterlyCustomer-satisfaction measurement
219 Citations1998Atìla Yüksel, Mike Rimmington
Journal of Hospitality & Tourism ResearchThe Expectancy-Disconfirmation Paradigm: A Critique
207 Citations2001Atìla Yüksel, Fisun Yüksel
The Tourist ReviewUnderstanding recreational traveler's motivation, attitude and satisfaction
175 Citations1989Kye‐Sung Chon
Annals of Tourism ResearchDestination evaluation and vacation preferences
164 Citations1993Glenn F. Ross
International Journal of Tourism ResearchSingapore's image as a tourist destination
142 Citations2003Tak Kee Hui, Tai Wai David Wan
Cornell Hotel and Restaurant Administration QuarterlyCustomer-Satisfaction Measurement
133 Citations1998Atìla Yüksel, Mike Rimmington
Psychology and MarketingThe impact of confidence in expectations on consumer satisfaction
105 Citations2001Richard A. Spreng, Thomas J. Page
Journal of Travel & Tourism MarketingHong Kong as a Travel Destination: An Analysis of Japanese Tourists’ Satisfaction Levels, and the Likelihood of Them Recommending Hong Kong to Others
99 Citations2000Vincent C. S. Heung, Hailin Quf