Consumer behavior research in hospitality and tourism journals
International Journal of Hospitality ManagementPublished 12 November 2004
Anna S. Mattila
Citations67
SJR quartileQ1
SJR score2.73
SNIP2.59
Generate an AI Snapshot to get a quick, structured summary of this paper.
Study Snapshot
ObjectiveStudy objective
MethodsResearch methodology
PopulationPopulation studied
Sample sizeSample sizes
OutcomesStudy outcomes here
ResultsStudy results comes here
LimitationsResearch study limitations comes here
A concise AI-generated summary of the paper will appear here once you click Generate AI Snapshot.
Abstract
In this review, I identify key trends and “camps” in consumer behavior research in the field of hospitality and tourism research based on a thorough analysis of articles published in 2003. I also highlight some challenges faced by our discipline in terms of theory development and methodological issues.
Keywords
Social SciencesBusiness, Management and Accounting
Journal of Travel ResearchUrban Residents’ Attitudes toward Tourism Development: The Case of Crete
640 Citations2003Konstantinos Andriotis, Roger Vaughan
Cornell Hotel and Restaurant Administration QuarterlyLoyalty: A strategic commitment
638 Citations2003John T. Bowen
Tourism ManagementThe effect of uncertainty avoidance on information search, planning, and purchases of international travel vacations
442 Citations2003R. Bruce Money, John C. Crotts
Tourism ManagementPassenger expectations and airline services: a Hong Kong based study
437 Citations2003David Gilbert, Robin Wong
International Journal of Tourism ResearchTesting a cultural tourism typology
429 Citations2003Bob McKercher, Hilary du Cros
Tourism ManagementTourist's perceptions of safety and security while visiting Cape Town
328 Citations2003Richard George
Journal of Travel & Tourism MarketingThe Role of Local and Regional Food in Destination Marketing
316 Citations2003Gerrie du Rand, Ernie Heath +1 more
International Journal of Contemporary Hospitality ManagementCustomer complaint behaviour towards hotel restaurant services
273 Citations2003Vincent C. S. Heung, Terry Lam
Tourism ManagementTravel agents as facilitators or inhibitors of travel: perceptions of people with disabilities
263 Citations2003Bob McKercher, Tanya Packer +2 more
Tourism ManagementPrice fairness and its asymmetric effects on overall price, quality, and value judgments: the case of an upscale hotel
248 Citations2003Haemoon Oh
Journal of Travel & Tourism MarketingThe Hierarchical Effects of Affective and Cognitive Components on Tourism Destination Image
196 Citations2003Seehyung Kim, Yooshik Yoon
Journal of Travel ResearchSegmenting the Japanese Tour Market to Turkey
175 Citations2003Ercan Sirakaya, Muzaffer Uysal +1 more
Journal of Hospitality & Tourism ResearchThe Role of Emotional Commitment in Relationship Marketing: An Empirical Investigation of a Loyalty Model for Casinos
157 Citations2003Jun Jian Sui, Şeyhmus Baloğlu
Journal of Travel ResearchHedonic Pricing and Willingness to Pay for Bed and Breakfast Amenities in Southeast Wisconsin
155 Citations2003Ben Monty, Mark Skidmore
International Journal of Hospitality ManagementThe impact of selected customer characteristics and response time on E-complaint satisfaction and return intent
147 Citations2003Anna S. Mattila, Daniel J. Mount
Findings indicate that satisfaction with the problem handling and repurchase intentions are directly related to the time taken to respond, and technology enthusiasts were more demanding of an immediate response than their counterparts, who tend to be less responsive to advances in information technology.
Journal of Travel ResearchDestination Perceptions Across a Vacation
145 Citations2003Christine A. Vogt, Kathleen L. Andereck
Annals of Tourism ResearchMarket segmentation by tourists’ sentiments
137 Citations2003Joseph S. Chen
International Journal of Contemporary Hospitality ManagementA study of hotel guest perceptions in Mauritius
122 Citations2003Thanika Devi Juwaheer, Darren Lee‐Ross
Journal of Travel ResearchOnline Travel Products Shopping: Differences between Shoppers and Nonshoppers
122 Citations2003Jaclyn A. Card, Ching‐Yi Chen +1 more
International Journal of Hospitality ManagementService in the restaurant industry: an American and Irish comparison of service failures and recovery strategies
121 Citations2003Rene Dentiste Mueller, Adrian Palmer +2 more
Journal of Travel ResearchWinter Tourist Segments in Austria: Identifying Stable Vacation Styles Using Bagged Clustering Techniques
120 Citations2003Sara Dolničar, Friedrich Leisch
Journal of Travel & Tourism MarketingPositioning an Emerging Wine Route in the Niagara Region
109 Citations2003Atsuko Hashimoto, David J. Telfer
Tourism and Hospitality ResearchModelling Determinants of Tourism Demand as a Five-Stage Process: A Discrete Choice Methodological Approach
109 Citations2003Juan L. Eugenio-Martin
Journal of Travel ResearchUrban Visitor Perceptions of Safety during a Special Event
106 Citations2003Michael Barker, Stephen J. Page +1 more
Journal Of Vacation MarketingDazed and confused? An exploratory study of the image of Brazil as a travel destination
104 Citations2003Aline M. Rezende-Parker, Alastair M. Morrison +1 more
Journal of Travel ResearchThe Use of Repertory Grid Analysis to Elicit Salient Short-Break Holiday Destination Attributes in New Zealand
92 Citations2003Steven Pike
International Journal of Tourism ResearchBackpackers in the Northern Territory of Australia—motives, behaviours and satisfactions
92 Citations2003Asad Mohsin, Chris Ryan
Journal of Hospitality & Leisure MarketingPrior Product Knowledge and Its Influence on the Traveler's Information Search Behavior
91 Citations2003Doğan Gürsoy
Tourism ManagementJourney to nowhere? E-mail customer service by travel agents in Singapore
77 Citations2003Jamie Murphy, Irene Tan
Cornell Hotel and Restaurant Administration QuarterlyThe customer's role in the service encounter: The effects of control and fairness
74 Citations2003Karthik Namasivayam
Journal of Travel & Tourism MarketingRecognizing Customer Complaint Behavior
72 Citations2003Terry Lam, Vienna Tang
Journal of Travel ResearchI'm Not a Typical Tourist: German Tourists' Self-Perception, Activities, and Motivations
68 Citations2003Nina K. Prebensen, Svein Larsen +1 more
Journal of Travel ResearchInducing Heuristic Principles of Tourist Choice of Travel Mode: A Rule-Based Approach
67 Citations2003Manon Van Middelkoop, Aloys Borgers +1 more
Cornell Hotel and Restaurant Administration QuarterlyTip levels and service: An update, extension, and reconciliation
63 Citations2003Michael Lynn
Journal of Hospitality & Tourism ResearchThe Collective Impacts of a Bundle of Travel Determinants on Repeat Visitation
61 Citations2003Bongkosh Rittichainuwat, Hailin Qu +1 more
International Journal of Contemporary Hospitality ManagementAre consultants blowing smoke? An empirical test of the impact of menu layout on item sales
58 Citations2003Clark S. Kincaid, David L. Corsun
Journal of Travel ResearchPredicting the Duration of Theme Park Visitors' Activities: An Ordered Logit Model Using Conjoint Choice Data
46 Citations2003Astrid Kemperman, Aloys Borgers +2 more
Journal of Foodservice Business ResearchConsumers' Restaurant Choice Behavior and the Impact of Socio-Economic and Demographic Factors
42 Citations2003Eunjung Kim, Loren V. Geistfeld
Journal of Foodservice Business ResearchOlder Americans' Dining Out Preferences
41 Citations2003Kayo Yamanaka, Barbara Almanza +2 more
Journal Of Vacation MarketingThe white Caucasian and ethnic minority cruise markets: Some motivational perspectives
36 Citations2003Victor B. Teye, Denis Leclerc
Journal Of Vacation MarketingManaging customer behaviour dynamics in the multi-channel e-business environment: Enhancing customer relationship capital in the global hotel industry
36 Citations2003Panos Louvieris, John Driver +1 more
The impact of Internet multi-channel access on the customer decision-making process; how differences in buyer behaviour and loyalty level influence the relationship management process; and the implications of effectively managing buyer behaviourand the provision of multi-Channel customer accessibility for competitive advantage are considered.
International Journal of Hospitality ManagementTipping behaviour: a disconfirmation of expectation perspective
36 Citations2003Alan C. B. Tse
Journal of Hospitality & Tourism ResearchDeveloping a Travel Segmentation Methodology: A Criterion-Based Approach
34 Citations2003Joseph S. Chen
A segmentation procedure—travel segmentation with CHAID (TSC) method—is proposed along with a step-by-step review and a new investigative concept in connection with the detection of actionable segments is also discussed.
International Journal of Hospitality ManagementIt's simpler than it seems: an alternative explanation for the magnitude effect in tipping
34 Citations2003Michael Lynn, Michael C. Sturman
Tourism and Hospitality ResearchE-Mail Customer Service in the Swiss Hotel Industry
32 Citations2003Susanne Frey, Roland Schegg +1 more
Journal of Hospitality & Tourism ResearchReexamining Recovery Paradox Effects and Impact Ranges of Service Failure and Recovery
31 Citations2003Haemoon Oh
Cornell Hotel and Restaurant Administration QuarterlyThe art and science of customer-choice modeling Reflections, advances, and managerial implications
30 Citations2003Rohit Verma
Tourism ManagementInvestigating trekkers’ attitudes to the environment of Annapurna, Nepal
28 Citations2003Andrew Holden
International Journal of Contemporary Hospitality ManagementA new medium for data collection: online news discussions
22 Citations2003Yaniv Poria, Harmen Oppewal
Journal of Travel & Tourism MarketingThe Structure and Meanings of Intercultural Interactions of International Tourists
21 Citations2003Jiyoon Yoo, Dehyun Sohn
Annals of Tourism ResearchA Cross-cultural Study of Airline Passengers
20 Citations2003Seongseop Kim, Bruce Prideaux
Cornell Hotel and Restaurant Administration QuarterlyThe Art and Science of Customer-choice Modeling
19 Citations2003Rohit Verma, Gerhard Plaschka
Journal of Hospitality & Tourism ResearchMad Cow Disease: An Empirical Investigation of Restaurant Strategies and Consumer Response
18 Citations2003Dennis Reynolds, William M. Balinbin
Journal of Travel & Tourism MarketingTourists' Evaluation of Destinations
14 Citations2003Taketo Naoi
Journal of Hospitality & Leisure MarketingAn Examination of the Relationships Established Between a Whitewater Rafting Provider and Its Male and Female Customers
10 Citations2003Duarte B. Morais, Traci D. Zillifro
Journal of Hospitality & Leisure MarketingElderly Casino Gambling Behavior: Marketing Implications
10 Citations2003Charles B. Moseley, Keith Schwer +1 more
Journal of Hospitality & Leisure MarketingA Review of the Depiction of Senior Citizen Instrumental and Congenial Behavior in Television Commercials
9 Citations2003Robin T. Peterson, Elise Truly Sautter
Journal of Hospitality & Leisure MarketingLeisure Traveler Typology: A Case of Ten Eastern States
8 Citations2003Joseph S. Chen, Muzaffer Uysal
Journal of Hospitality & Leisure MarketingNude Recreation in the U. S.: An Empirical Investigation
7 Citations2003Nabil Razzouk, Victoria Seitz
Journal of Hospitality & Leisure MarketingA Comparison Study of the Behavior and Practices of Casino Gamblers as Compared to Those Gamblers of Sport Book Activities
1 Citations2003Pender Noriega, Li-Chun Lin
