Visitor Satisfaction

Abstract

Abstract The number of Chinese tourists travelling internationally has increased significantly during the last decade and this trend looks set to continue, making this population an important tourism market. This study provides an analysis of the visitor satisfaction of Chinese tourists to the Gold Coast, based on the recognition of the importance of satisfaction in encouraging word of mouth recommendations and repeat visitation. The data required for this paper was collected using a questionnaire that was distributed to a convenience sample of Chinese tourists holidaying on the Gold Coast between January and February 2003. Analysis of the data indicates a relatively high level of overall satisfaction with the destination, but room for improvement in areas relating to shopping and food provision.