The performance impact of context in TQM implementation: the nursing facility industry
Health Services Management ResearchPublished 1 August 2001
Robert Weech‐Maldonado, Jacqueline Zinn, Robert D. Hamilton
Citations9
SJR quartileQ2
SJR score0.69
SNIP0.72
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Abstract
This study develops a model and empirically assesses how# organizational context mediates the impact of total quality management (TQM) implementation on perceived performance in the nursing facility industry. Outcomes are analysed for financial, human resources and resident-care performance. Contextual factors related to TQM implementation include managerial control, reward systems, organizational structure and the extent of implementation. Duration of TQM implementation is included as a control variable. Benchmarking has a positive impact on financial outcomes, and the extent of TQM implementation and required reporting of quality improvement activity results have a positive impact on both financial and human resources performance. The presence of a Quality Steering Council has a positive impact on financial performance, but only among larger facilities.
Keywords
PsychologyHealth ProfessionsBusiness, Management and Accounting
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