Hospitality marketing research
International Journal of Hospitality ManagementPublished 1 June 1998
John T. Bowen, Beverley Sparks
Citations71
SJR quartileQ1
SJR score2.73
SNIP2.59
Generate an AI Snapshot to get a quick, structured summary of this paper.
Study Snapshot
ObjectiveStudy objective
MethodsResearch methodology
PopulationPopulation studied
Sample sizeSample sizes
OutcomesStudy outcomes here
ResultsStudy results comes here
LimitationsResearch study limitations comes here
A concise AI-generated summary of the paper will appear here once you click Generate AI Snapshot.
Abstract
This content analysis looks at hospitality marketing research. The authors provide implications for future research. The empirical articles are categorized by topic area and information is provided on their focus, methodology, and sample. A table at the end of the study provides an overview of the different statistical techniques used in hospitality marketing. Students and academics will gain insights into past research and ideas for future research from the study. Practitioners will find references to research studies that have direct applications to their operations.
Keywords
Social SciencesBusiness, Management and Accounting
Journal of MarketingAn Examination of the Nature of Trust in Buyer-Seller Relationships
6,160 Citations1997Patricia M. Doney, Joseph P. Cannon
University of Maribor digital library (University of Maribor)Marketing for Hospitality and Tourism
1,892 Citations1995Philip Kotler, John T. Bowen +1 more
Journal of MarketingThe Effects of Organizational Differences and Trust on the Effectiveness of Selling Partner Relationships
1,252 Citations1997J. Brock Smith, Donald W. Barclay
International Journal of Service Industry ManagementMaking Relationship Marketing Operational
775 Citations1994Evert Gummesson
Journal of MarketingCompany Advertising with a Social Dimension: The Role of Noneconomic Criteria
634 Citations1996Minette E. Drumwright
Journal of the Academy of Marketing ScienceListening to your customers: The impact of perceived salesperson listening behavior on relationship outcomes
430 Citations1997Rosemary Ramsey, Ravipreet S. Sohi
Journal of MarketingCompany Advertising with a Social Dimension: The Role of Noneconomic Criteria
323 Citations1996Minette E. Drumwright
Journal of Hospitality & Leisure MarketingConsumer Perceptions of Price, Value and Satisfaction in the Hotel Industry:
300 Citations1996David C. Bojanic
Journal of Hospitality & Leisure MarketingThe Relationship Between Quality, Satisfaction, and Recommending Behavior in Lodging Decisions
277 Citations1995Juliet M. Getty, Kenneth Thompson
Cornell Hotel and Restaurant Administration QuarterlyHotel guest satisfaction among business travelers What are the important factors?
232 Citations1996M GUNDERSEN
Journal of Travel ResearchNorth American Ecotourists: Market Profile and Trip Characteristics
181 Citations1996Pamela Wight
Cornell Hotel and Restaurant Administration QuarterlyHotel Management and Marketing on the Internet
174 Citations1996Jamie Murphy, Edward Forrest +2 more
The most effective hotel sites are those that give the consumer the easiest, most rewarding access to relevant and related information.
Journal of Travel ResearchHotel Selection Factors as They Relate to Business Travel Situations
159 Citations1993Ken W. McCleary, Pamela A. Weaver +1 more
Cornell Hotel and Restaurant Administration QuarterlyMarketplace lodging needs of mature travelers
153 Citations1992Mangala Ananth
International Journal of Contemporary Hospitality ManagementPricing a Motel’s Location
146 Citations1994Adrian Bull
International Journal of Contemporary Hospitality ManagementDo American Business Travellers Have Different HotelService Requirements?
133 Citations1993Pamela A. Weaver, Heung Chul Oh
Journal of Hospitality & Leisure MarketingAn Exploratory Study into the Purchase Decision Process Used by Leisure Travelers in Hotel Selection
128 Citations1995Kenneth E. Chow, Judith A. Garretson +1 more
Cornell Hotel and Restaurant Administration QuarterlyMarketplace Lodging Needs of Mature Travelers
127 Citations1992Mangala Ananth, Frederick J. DeMicco +2 more
Journal of Hospitality & Leisure MarketingService Value Determination:
126 Citations1996R. Jayanti, Amit K. Ghosh
Journal of Restaurant & Foodservice MarketingDeterminant Factors and Choice Intention for Chinese Restaurant Dining
121 Citations1997Hailin Qu
International Journal of Contemporary Hospitality ManagementMenu design: can menus sell
119 Citations1995John T. Bowen, Anne J. Morris
An experiment is described to investigate the effectiveness of using menu design techniques to sell a specific menu item and four propositions that relate to theeffectiveness of the menu as a selling tool are presented.
International Journal of Hospitality ManagementAn identification of the subject areas and research techniques used in five hospitality-related journals
117 Citations1992Simon Crawford‐Welch, Ken W. McCleary
International Journal of Contemporary Hospitality ManagementMarketing strategies for fast‐food restaurants: a customer view
112 Citations1995Ali Kara, Erdener Kaynak +1 more
Findings of the study offer need‐oriented marketing strategies for both franchisers and franchisees in the US and Canadian fast‐food sectors to enable them to be more competitive in this fast‐changing business environment.
Cornell Hotel and Restaurant Administration QuarterlyPrice-sensitivity measurement A tool for the hospitality industry
106 Citations1997Robert C. Lewis
Journal of the Academy of Marketing ScienceEthical correlates of role conflict and ambiguity in marketing: The mediating role of cognitive moral development
102 Citations1997Foo Nin Ho, Scott J. Vitell +2 more
Cornell Hotel and Restaurant Administration QuarterlyPositioning analysis with self-organizing maps An exploratory study on luxury hotels
100 Citations1995Jaroslav Mazanec
Self-organizing maps (SOMs) are a variant of neural network models capable of detecting symptomatic brand positions and may be attractive for exploratory purposes for positioning analysis.
Journal of Travel ResearchFrequent-Stayer Programs: The Demographic, Behavioral, and Attitudinal Characteristics of Hotel Steady Sleepers
97 Citations1991Mary J. Rivers, Rex S. Toh +1 more
Cornell Hotel and Restaurant Administration QuarterlyPrice-Sensitivity Measurement
95 Citations1997Robert C. Lewis, Stowe Shoemaker
Journal of MarketingImpact of Salesperson Attraction on Sales Managers’ Attributions and Feedback
88 Citations1996Thomas E. DeCarlo, Thomas W. Leigh
Hospitality Research JournalWhat Do Mature Travelers Perceive as Important Hotel/Motel Customer Services?
86 Citations1996Beth Wuest, Richard F. Tas +1 more
Journal of Direct MarketingAnalytical challenges in customer acquisition
85 Citations1997Behram J. Hansotia, Paul J. Wang
Journal of Travel ResearchHybrid Conjoint Analysis as a Research Technique to Measure Meeting Planners' Preferences in Hotel Selection
83 Citations1996Clark Hu, Stephen J. Hiemstra
Cornell Hotel and Restaurant Administration QuarterlyHotel Guest Satisfaction among Business Travelers
78 Citations1996Marit G. Gundersen, Morten Heide +1 more
Cornell Hotel and Restaurant Administration QuarterlyInfluencing Associations' Site-Selection Process
72 Citations1995Julie Clark, Ken W. McCleary
Cornell Hotel and Restaurant Administration QuarterlyBenefit Dimensions of Midscale Restaurant Chains
67 Citations1993Michael S. Morgan
Cornell Hotel and Restaurant Administration QuarterlyPositioning Analysis with Self-Organizing Maps
66 Citations1995Josef A. Mazanec
Self-organizing maps, a computer-based application of neural-network models that treat data as nodes with connections, may be appropriate for locating hotel chains' positions on perceptual maps based on consumers' views of those chains.
Cornell Hotel and Restaurant Administration QuarterlyA Positioning Analysis of Hotel Brands
63 Citations1995Chekitan S. Dev, Michael S. Morgan +1 more
Cornell Hotel and Restaurant Administration QuarterlyLength of Stay Heuristics
60 Citations1995Lawrence R. Weatherford
International Journal of Hospitality ManagementA categorization scheme for critical success factors of lodging yield management systems
60 Citations1995Robert K. Griffin
The categorization scheme used to develop this model may help researchers organize and manage their research efforts and help business practitioners with organizing and allocating resources for successful system implementation and operation.
Journal of Hospitality & Leisure MarketingHow Business Travelers Discriminate Between Mid-Priced and Luxury Hotels:
59 Citations1997Robert K. Griffin, Linda Shea +1 more
Journal of Travel & Tourism MarketingMultiattribute Decision Making Analysis for Customer Preference of Tourist Hotels
58 Citations1996Sheng‐Hshiung Tsaur, Gwo‐Hshiung Tzeng
Journal of Hospitality & Leisure MarketingRestaurants Can Find Gold Among Silver Hair:
54 Citations1993Bonnie J. Knutson, Mark Patton
Journal of Hospitality & Leisure MarketingService Breakdowns and Service Evaluations:
54 Citations1997B. Sparks, Victor J. Callan
Hospitality Research JournalCommunicative Aspects of the Service Encounter
54 Citations1994Beverley Sparks
Cornell Hotel and Restaurant Administration QuarterlyLength of stay heuristics Do they really make a difference?
51 Citations1995L WEATHERFORD
International Journal of Contemporary Hospitality ManagementThe relative importance of hotels and airlines to the businesstraveller
48 Citations1995David C. Gilbert, Lisa Morris
Journal of Restaurant & Foodservice MarketingTechniques to Increase Impulse Wine Purchases in a Restaurant Setting
43 Citations1997Tim H. Dodd
Journal of Travel & Tourism MarketingFactors Influencing Restaurant Selection by Travelers Who Stop at Visitor Information Centers
41 Citations1995Carolyn Tripp, Karen R. Greathouse +2 more
International Journal of Hospitality ManagementPerceptual mapping of attributes and preferences: an empirical examination of hotel F&B products in Korea
41 Citations1996Hong-bumm Kim
Hospitality Research JournalPositioning and Price: Merging Theory, Strategy, and Tactics
40 Citations1991Margaret Shaw
International Journal of Hospitality ManagementMeasuring meeting planner satisfaction with hotel convention services: a multi-variate approach
39 Citations1991Margaret Shaw, Robert C. Lewis +1 more
International Journal of Contemporary Hospitality ManagementDeveloping new products and services in flight catering
39 Citations1995Peter Jones
Journal of Direct MarketingUsing customer satisfaction research for relationship marketing: A direct marketing approach
38 Citations1997Charles E. Gengler, Peter T. L. Popkowski Leszczyc
It is demonstrated that customer satisfaction research is not only a tool to measure consumer attitudes, but can also be a proactive tool for managing customer relations.
Cornell Hotel and Restaurant Administration QuarterlyBenefit dimensions of midscale restaurant chains
36 Citations1993M. Granger Morgan
Hospitality Research JournalDo Business Travelers Who Belong to Frequent Guest Programs Differ from Those Who Don't Belong?
35 Citations1991Ken W. McCleary, Pamela A. Weaver
Cornell Hotel and Restaurant Administration QuarterlyFranchisor-Franchisee Relationships in Quick-Service-Restaurant Systems
34 Citations1996H. G. Parsa
Journal of Travel & Tourism MarketingA Qualitative Analysis of Hotel Services Desired by Female Business Travelers
33 Citations1993Robert A. Howell, Patrick J. Moreo +1 more
Consumer Behaviour and Marketing Strategy
32 Citations2011H. R. Uma, Anand Kumar
International Journal of Hospitality Management‘Internal marketing’ and human resource management in hotel consortia
31 Citations1994Colin Hales, Josie Mecrate-Butcher
Journal of MarketingExplaining Variations in the Advertising & Promotional Costs/Sales Ratio: A Reanalysis
30 Citations1997Siva K. Balasubramanian, V. Kumar
Journal of Travel & Tourism MarketingDeterminants of Service Quality in the Commercial Airline Industry:
29 Citations1994Peter L. Ostrowski, Terrence V. O′Brien +1 more
International Journal of Contemporary Hospitality ManagementThe Influence of Hotel Attributes on the Selection of aConference Venue
27 Citations1990Michael Riley, Nikos Perogiannis
Journal of Restaurant & Foodservice MarketingMarket Segmentation for Fast-Food Restaurants in an Era of Health Conciousness
27 Citations1997Kent L. Grazin, Janeen E. Olsen
Journal of Restaurant & Foodservice MarketingA Pilot Study Utilizing Conjoint Analysis in the Comparison of Age-Based Segmentation Strategies in the Full Service Restaurant Market
26 Citations1994Cheri B. Becker-Suttle, Pamela A. Weaver +1 more
International Journal of Contemporary Hospitality ManagementThe emergence of hotel consortia as transorganizational forms
26 Citations1995Angela Roper
International Journal of Hospitality ManagementAn empirical analysis of the benefits and limitations for restaurant franchisees
23 Citations1996Nerilee Hing
Hospitality Research JournalBrand Affiliation and Property Size Effects on Measures of Performance in Lodging Properties
23 Citations2018L. Taylor Damonte, Paul D. Rompf +2 more
Cornell Hotel and Restaurant Administration QuarterlyService
22 Citations1993Rex S. Toh, Michael Y. Hu +1 more
Cornell Hotel and Restaurant Administration QuarterlyFrequent-guest programs: do they fly?
22 Citations1991R Toh
Cornell Hotel and Restaurant Administration QuarterlyAnalyzing sales-mix profitability
22 Citations1992William J. Quain
Journal of Travel & Tourism MarketingSegmenting the Business Traveler Market
21 Citations1993Pamela A. Weaver, Ken W. McCleary +1 more
Journal of Restaurant & Foodservice MarketingCatering to Japanese Tourists
20 Citations1996Yvette Reisinger, Robert Waryszak
International Journal of Contemporary Hospitality ManagementMaximizing franchisee satisfaction in the restaurant sector
20 Citations1996Nerilee Hing
Journal of Restaurant & Foodservice MarketingService Quality and Choice Behavior
19 Citations1994Michael D. Richard, D.S. Sundaram +1 more
Journal of Hospitality & Leisure MarketingRisk Reduction Strategies Used by Leisure Travelers in the New-Buy Hotel Selection Purchase Situation
18 Citations1996Judith A. Garretson, Kenneth E. Clow +1 more
Journal of Hospitality & Leisure MarketingLodging choice intentions: a causal modeling approach.
17 Citations1993Michael D. Richard, Arthur W. Allaway
Cornell Hotel and Restaurant Administration QuarterlyTraveler's choice: The effects of advertising and prior stay
16 Citations1991Michael Morgan
Cornell Hotel and Restaurant Administration QuarterlyAre you in the book? Hotel attributes bundles and corporate travel departments
16 Citations1997Russell A. Bell
Journal of Travel & Tourism MarketingMarket Structure Analysis of Media Selection Practices by Travel Services
16 Citations1994David J. Snepenger, Mary Snepenger
Journal of Hospitality & Leisure MarketingLodging Choice Intentions:
15 Citations1993Michael D. Richard, Arthur W. Allaway
International Journal of Contemporary Hospitality ManagementStatutory Hotel Registration and Grading:
14 Citations1994Roger J. Callan
Journal of Travel & Tourism MarketingDoes Service Sell the Site:
14 Citations1993Sandy Strick, Rhonda J. V. Montgomery +1 more
Cornell Hotel and Restaurant Administration QuarterlyPrice recollection and perceived value in restaurants
12 Citations1995Nicholas M. Kiefer
Journal of Restaurant & Foodservice MarketingRestaurant and Foodservice Marketing
11 Citations1994Simon Crawford‐Welch
Journal of Services MarketingDetermining advertising budgets for service enterprises
11 Citations1996Ann Fairhurst, Myron Gable +1 more
A Proposal to Improve the Overall Price Value Perception of a Product Line
11 Citations2008Stowe Shomaker
International Journal of Hospitality ManagementMarketing strategy, vertical structure, and performance in the lodging industry: a contingency approach
10 Citations1990Chekitan S. Dev, James R. Brown
Cornell Hotel and Restaurant Administration QuarterlyFrequent-Guest Programs
10 Citations1991Rex S. Toh, Mary-Jean Rivers +1 more
International Journal of Contemporary Hospitality ManagementInnovation in the UK food-service industry.
10 Citations1992Peter A. Jones, Lisa C. Wan
Journal of Hospitality & Leisure MarketingThe Relative Importance of Hotel Attributes to Motorcoach Tour Operators
9 Citations1995Allen D. Schaefer, Steve Illum +1 more
Cornell Hotel and Restaurant Administration QuarterlyHow mobil stars affect restaurant-pricing behavior
9 Citations1996M. Cotter
International Journal of Hospitality ManagementA multi-variate approach towards marketing decisions in the convention segment
9 Citations1991William J. Quain, Barry Render +1 more
The differences in using advertising for hotel selection between markets segments: particularly the convention segment are discussed.
Cornell Hotel and Restaurant Administration QuarterlyWholesalers and Caribbean Resort Hotels
9 Citations1994Sheryl E. Kimes, Douglas C. Lord
Journal of MarketingExplaining Variations in the Advertising & Promotional Costs/Sales Ratio: A Reanalysis
9 Citations1997Siva K. Balasubramanian, V. Kumar
Cornell Hotel and Restaurant Administration QuarterlyCost Effectiveness of Sub stance-Abuse Treatment in Casino Hotels
9 Citations1992Andrew M. Klebanow, Robert W. Eder
International Journal of Contemporary Hospitality ManagementGuest History: Is It Being Utilized?
8 Citations1993Beverley Sparks
Journal of Travel & Tourism MarketingCharacteristics of Magazine Advertisements on Hotel Service:
8 Citations1996Sherriff T.K. Luk, Jackie L.M. Tam +1 more
Cornell Hotel and Restaurant Administration QuarterlyAre You in the Book?
7 Citations1997Russell A. Bell, Richard C. Morey
…
